Job Description

We’re

R5 Labs

, the innovative tech company behind Edgemony and Product Heroes and

ServiceNow official partners

. With a passion for creating high-impact solutions, we’re on a mission to build and deliver industry-leading services and tools for our clients in the

EMEA region.

If you're ready to be part of a collaborative,

remote-first

team focused on delivering value through technology, we’d love to meet you!

Role Summary:

As a ServiceNow Independent Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on Customer Service Management (

CSM

), Strategic Portfolio Management (

SPM

), IT Asset Management (

ITAM

), and IT Operations Management (

ITOM

). You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the EMEA region.

Key Responsibilities:

Solution Design and Implementation:

Manage end-to-end implementation of ServiceNow solutions, specifically tailored to CSM, SPM, ITAM, and ITOM, from requirement gathering through configuration, testing, deployment, and post-implementation support.

Module Specialization:

Configure and optimize core ServiceNow modules, primarily focusing on Customer Service Management, Strategic Portfolio Management, IT Asset Management, and IT Operations Management.

Consulting and Advisory:

Act as a trusted advisor, offering expert guidance to clients on best practices, process optimization, and maximizing the ROI of ServiceNow investments within targeted modules.

Process Enhancement:

Continuously analyze, recommend, and implement process improvements to elevate the performance and effectiveness of client ServiceNow environments, particularly within CSM, SPM, ITAM, and ITOM domains.

Stakeholder Collaboration:

Collaborate closely with technical teams, business stakeholders, and end-users to ensure seamless adoption, comprehensive knowledge transfer, and sustained client satisfaction.

Requirements

ServiceNow Expertise:

Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM, SPM, ITAM, and ITOM modules.

Technical Proficiency:

Strong knowledge of ServiceNow platform customization, including JavaScript scripting, REST/SOAP API integrations, workflows, and automation specific to CSM, SPM, ITAM, and ITOM.

Certifications:

Certified Implementation Specialist (CIS) certifications in CSM, SPM, ITAM, or ITOM modules highly preferred.

Project Management Skills:

Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.

Communication Skills:

Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.

Remote and International Experience:

Demonstrated ability to effectively manage remote projects and stakeholders, specifically within the EMEA region.

Language:

Fluency in English is mandatory.

Nice to have

Certifications:

Certifications (CIS in ITAM, ITOM, GRC, CSM, HAM, or similar) are highly advantageous. Any other EMEA language is preferred but not required

Benefits

Remote-First Culture

: Work from anywhere within the EMEA region, with flexibility in your schedule to maintain work-life balance.

Collaborative Environment

: Join a supportive team that values knowledge sharing and professional growth.

Professional Development:

Access to ongoing training and certification support to expand your ServiceNow expertise. *

Impact-Driven Projects

: Work on high-impact projects that drive real change for our EMEA clients.