Job Description

Standort: Hamburg, Germany

We Say HI

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Service Technician (f/m/d)

At the site Hamburg

#LI-HYBRID

(Ref. Nr. R0301788)

Thales is a global leader in cutting-edge technologies for defense, aerospace, cybersecurity, and digital identity.

Your mission as Service Technician:

Ensure availability and functionality of Thales In-Flight Entertainment Systems (IFEC) on equipped aircraft Work and communicate directly with customers and Airbus representatives Support aircraft technicians and administrative staff in all Final Assembly Lines (FAL) by answering questions and completing required tasks Troubleshoot potential software and hardware issues inside the aircraft, replace hardware if required, and take further related tasks surrounding the industrial manufacturing and delivery process Prepare installed Thales IFEC systems to meet customer expectations, manufacturer requirements, and company interests

What we look forward to:

Hold an officially recognized technician qualification or bring at least five years of professional experience in IT systems and IT networks, ideally in the aviation industry Demonstrate strong skills in hardware and software troubleshooting as well as mandatory network experience Apply technical analysis to identify and resolve non-conformities, with good knowledge of Linux as a desirable asset Communicate effectively in very good English and good German while collaborating with international teams Show motivation, willingness to acquire new tasks, readiness to travel internationally, and a strong team spirit

Thales invests more than €4 billion annually in research and development of key technologies such as artificial intelligence, cybersecurity, quantum, and cloud technologies.


In 2024, the Group generated revenues of €20.6 billion. With more than 83,000 employees in 68 countries, we open up future-oriented perspectives, enable individual career paths, and foster creative freedom. This is made possible through courage, diversity, and a strong commitment to shaping today’s complex challenges in a safer and more inclusive way.

With our sustainable, values-based people management, we actively promote diversity.

Say HI

– Your Way to Us

When the signs of the times point to change, our international teams are ready to meet today’s complexity with the industry-leading technologies of tomorrow. Are you in? Your contact person, Lisa Ungemach, is already looking forward to receiving your online application via our career portal.


Lisa Ungemach– Talent Acquisition Partnerin - #LI-LU1


Lisa.UNGEMACH@thalesgroup.com

* Human Intelligence