Job Description

The Added Value Services organization will combine Digital, remote support, advisory and training to create a new business.




The EMEA CS product management and commercialization is the key element of the CS technical solutions.




As a member of the Added Service Value, S/He is expected to be team player in the continual improvement of the service.


S/He needs to be an active player to propose standardization and implementation of across the Customer Service EMEA team.

We offer:

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We offer:

Career Development Competitive Compensation And Benefits Pay Transparency Global Opportunities

About Dematic

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.

Tasks and Qualifications:

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Your Tasks and Responsibilities:


Prepare all the elements to commercialize new technical solutions, software and products. Drive and follow EMEA Commercialization service KI´s & KPI´s CS product management from development, operation, obsolescence to sunsetting, supporting sustaining engineering. Service bulletin creation and distribution, internally and external. Manage internal and external information flow New, internal / external Software for CS, specify, evaluate, test, purchase and support implementation. Participate in business case development. Management of the Added Value Service continual improvement of his scope
Your Qualification:


At least 5 - 8 years’ experience in similar role (Product management, Service Management, Consultance, ….) Degree/MBA qualified or similar level of qualification Demonstrable track record in managing sizeable i ndirect workforce cross countries. Health and Safety awareness Digital & Analytics products and services Maintenance procedures Project Management approach Costing and pricing methodologies Leadership and Team Skills Good communication skills – must be able to influence High stress tolerance Results orientation Analytical ability in problem solving Creativity Ability to Analyze Customer Focus Situation Sensitivity * Team Player, who is supportive and collaborative