Job Description

About Lumenis:

Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets, and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL), and Radio-Frequency (RF).

Key Responsibilities:

Provide technical support to distributors, including installation, troubleshooting and maintenance of medical laser systems. Operate in a hybrid role: remote support plus 1-3 field visits per quarter across EMEA region. Ensure prompt and professional resolution of customer issues to maintain high satisfaction, while collaborating with service and sales teams to implement service strategies and grow the business. Handle customer calls and escalations with urgency. Ensure distributors meet Lumenis service standards and SLA's. Lead product training sessions and act as EMEA’s main trainer. Identify efficiency improvements for distributors. Maintain strong communication with managers and sales colleagues. Escalate risks to customer satisfaction or contract fulfillment. Manage tools, test equipment and parts according to company policy.


Requirements:



Degree in Electronics or Mechanical, Engineering/practical engineering. Previous experience with laser products, Ophthalmic or Aesthetics will be beneficial.

. Very good planning, time management and organization skills.

Fluent in English is a must. German level B2. Good oral and written communication skills. Attendance of training courses and technical seminars in Europe will also be required.

Kindly note that only applications submitted in English will be considered.