Job description: 1st Level Support
As a 1st level supporter you are primarily responsible for all requests that reach the service desk. Therefore, your tasks basically consist of recording and prioritizing, logging, forwarding and solving the requests.
As a 1st Level employee you decide how fast, well and efficiently the entire Service Desk - i.e. the 2nd and 3rd Level Support - works: You have to be able to evaluate a service request and diagnose the problem in order to solve it yourself or forward it to the right interface - communication is essential.
Your tasks at a glance:
Your duties in detail:
1. recording, prioritization and logging
2. Forwarding and communication
Fresher\'s Can also apply- Strong German langauge is required witth basic technical knowledge
Job Types: Full-time, Part-time