Senior Specialist CuEx Operations (all genders) Job in Zalando

Senior Specialist Cuex Operations (all Genders)

Berlin, BE, DE, Germany

Zalando

187 Current Jobs Openings

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Job Description

Location
Berlin
Contract
Full time
Job Category

THE ROLE AND THE TEAM

The Customer Experience team acts as a vital bridge between Customer Support Stakeholders (e.g. Customer Care (CuCa)) and Zalando Payments, ensuring smooth Payments Operations and resolving complex payment-related issues that directly impact customer satisfaction.

As a (Senior) Specialist, you will be instrumental in providing back-office support to Customer Care (CuCa). Your primary focus will be on resolving complex payment issues and championing continuous process improvements, all while ensuring solutions are customer-friendly and align with Zalando's payment processes. This role is ideal for a proactive problem-solver with a passion for quality and efficiency in a collaborative environment. You will develop expertise in dispute management, stakeholder collaboration, and operational excellence, taking ownership of initiatives that enhance the customer journey.

At ZPS, our mission is to provide a seamless, secure, and efficient payment experience that maximizes customer satisfaction and drives business success. We are committed to championing our customers while maintaining operational excellence across all ZPS payment processes. By ensuring frictionless transactions and improving conversion rates, we strengthen the payment journey and serve as a vital link between Zalando Customer Care, Zalando SE Finance and Zalando Payments.