Job Description

We’re on a mission to simplify how organizations onboard, enable, and empower their teams through smart, scalable technology. As we continue growing in the DACH region and beyond, we’re looking for a

Senior Customer Success Manager (CSM)

to join our team and take ownership of strategic, high-touch corporate customers (500–5,000 employees). This role is critical to unlocking long-term customer value and helping us scale our impact across traditional industries with digital ambition.

What you’ll do

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Own a portfolio of Corporate and Large customers (500–5,000 employees) in a high-touch, strategic CSM model, guiding them from onboarding through adoption, renewal, and expansion. Act as the primary value owner for your accounts, ensuring clear outcomes, strong adoption, and long-term retention (NRR focus) Lead ocassional Proof of Concepts (PoCs) for larger or more complex corporate customers, in close collaboration with Sales, when it meaningfully impacts deal quality or long-term success Develop structured, outcome-driven

Success Plans

that align customer goals with our product’s value Drive measurable success through

adoption, usage analytics, and strategic expansion conversations

Act as a

thought partner

to AEs in the sales cycle and post-sale strategy, and collaborate cross-functionally with Product, Support, and Marketing Champion

customer feedback

into product loops and continuously improve onboarding and lifecycle playbooks for large customers Build executive and operational relationships with mid-sized and enterprise accounts across DACH (and occasionally international) markets

Who you are

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4–8 years of experience in

Customer Success, Account Management, or SaaS Consulting

, preferably with enterprise or complex accounts Familiar with

growth-stage SaaS environments

(Series A–C), ideally with exposure to industrial or less tech-savvy customer segments Comfortable with

sales collaboration

, having worked with in a commercial field or in close collaboration with AEs Highly

outcome-oriented

— you speak in goals, success criteria, and business impact Confident with

value storytelling

, adoption metrics, and commercial motions Strong in

project and stakeholder management

— from scoping and expectation setting to communicating outcomes Collaborative mindset: you’re used to partnering across

Sales, Marketing, Product, and Support

Calm, structured communicator with both executive stakeholders and operational users Thrive in

fast-paced, ambiguous

settings and see yourself as a

builder, not just a maintainer

You

speak German fluently

and feel comfortable discussing complex scenarios with our customers in their native language

What success looks like

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3 Months

Ramp-up completed,

owning customer relationships independently

, onboarding and driving adoption with confidence

6 Months

Strong relationships established across your portfolio,

renewals and expansion opportunities clearly identified

, first larger POCs successfully supported

12 Months

Proactive portfolio management reflected in strong NRR

, clear customer value stories, and

meaningful contributions to CS playbooks and large-customer initiatives

Why join doinstruct?

------------------------

We’re building something meaningful with clear customer impact across industries Opportunity to

shape strategy, playbooks, and CS culture

in a scale-up environment Work with a diverse customer base where

your voice matters

internally and externally Performance-driven, but

no burnout culture

– we believe in smart focus, not busywork Competitive compensation, including

NRR-based bonus & POC conversion incentives

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At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development.

Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.

We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct.



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For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.