Job Description

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Shaping the B2B Sales Future

At emlen, we’re rethinking how B2B sales and buying works.


Because modern deals don’t close with just one decision-maker - they involve entire buying teams, each with different questions, priorities, and timelines.


That’s why we built emlen: a multi-awarded Digital Sales Room software that turns scattered follow-ups into one clean, personal space buyers actually want to use.


Teams at PwC, TeamViewer, Makersite, Radancy, Babbel, Kumavision and many others already use emlen to simplify complex sales and speed up decisions.


Now, we’re ready to take Customer Success to the next level - and we’re looking for someone who’s excited to own that journey.

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The Difference You'll Make

You’ll lead CS at a key moment in our growth.


It’s your chance to shape the way we support, retain, and grow our customer base - working directly with our founding team, sales, and product.


From onboarding new champions to guiding strategic accounts - your impact will be felt across the entire customer lifecycle.

Here’s what you’ll be working on:

Build deep, trusted relationships

with our mid-sized and large customers, ensuring smooth adoption and strong long-term engagement

Design and implement account plans

to protect and grow our ARR

Lead strategic conversations

and act as a sparring partner to senior stakeholders

Identify churn risks early

and roll out scalable retention and health-monitoring strategies

Partner with Product

to channel customer insights into the roadmap

Collaborate with Sales

to uncover and enable expansion opportunities through strong adoption

Bonus if you bring it:

Help us explore ways to better support

SMBs at scale

— from segmentation to low-touch workflows#

Candidate Snapshot

You’re not here to “manage accounts” — you’re here to

drive outcomes.

You love being close to customers,

thrive in ambiguity

, and know how to

build structure in chaos.

What you bring:

3+ years of proven experience

in Customer Success or Account Management within a B2B SaaS environment A track record of

owning mid-sized to enterprise accounts

and driving measurable growth Strong

project management skills

and success managing

high-touch, strategic customer relationships

— including senior stakeholder engagement Experience

improving and scaling processes

— you know when to build and when to optimize A touch of

sales flair or commercial curiosity

— you know how to spot an expansion opportunity

German fluency required

for customer-facing conversations

Nice-to-haves:

Experience supporting SMBs through

scalable, low-touch workflows

Exposure to

product-led environments

and how CS fits into that motion
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Work (almost) from Anywhere

Celebrate the freedom of a 100% remote workplace that adapts to your rhythm. While we offer the flexibility to work from almost anywhere, we’re looking for candidates based within train distance from Berlin and aligned with CET working hours, to ensure smooth collaboration across the team. This role involves occasional on-site meetings with strategic customers across the DACH region.


We also ask everyone to commit to:

One in-person strategic meeting per quarter,

and

Two team events per year

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Why You'll Love Working Here

Become a part of an energized team of passionate and driven people with a clear vision for growth Build something from the ground up, backed by the trust and freedom to innovate Enjoy the assurance of a competitive salary that recognises your expertise and ambition We (financially) support your further education and training Recharge with 30 days of holiday Two company events each year, plus enjoy various benefits that keep our remote culture thriving.
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Values at the Heart of Our Work

We seek collaborative creativity in our diverse team We are buyer-centric at our heart We apply a Doer's mindset to every endeavor We embrace growth through a healthy Feedback Culture
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Navigating Your Application

Introduction call with our People Manager Interview with our GTM Co-founder Case study with our GTM Co-founder, and Head of Sales Product Interview + Cultural Interview with Co-founders
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About us

At the heart of our company is a vibrant and diverse team of professionals, each bringing their unique perspectives and experiences from across the globe. We are proud to be a 100% remote organization, a choice that reflects our commitment to fostering diversity and inclusivity. This approach not only allows us to tap into a wide range of talents but also enriches our culture with more than 7 different nationalities already represented in our team. We firmly believe that embracing diversity in all its forms – be it race, gender, nationality, or any other aspect – is key to our success and innovation. Join us in our mission to create a dynamic, inclusive, and forward-thinking workplace where every voice is valued and every team member can thrive.



We're looking forward to receiving your application! Max, Marc and Kristian, three co-founders of emlen.