Job Description

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Your mission

We are looking for a driven and experienced

(Senior) AI Engineer (f/m/d)

to join our team in Munich. In this role, you will design and build production-grade AI systems that power deeploi’s intelligent IT workflows. You will take ownership of developing and deploying LLM-based automation solutions that reduce manual work, accelerate support processes, and enhance the experience of both our customers and internal teams.



Here are the detailed tasks:

Design and implement

LLM-based ticket classification and intent extraction pipelines for Zendesk and Intercom contexts.

Build and maintain

real-time recommendation and routing pipelines for support workflows.

Lead

prompt engineering and model fine-tuning to ensure production-quality performance.

Develop MLOps infrastructure

, including model serving, CI/CD, and monitoring for deployed systems.

Validate impact

through clear KPIs such as reduced resolution times, improved first-touch resolution, and automation efficiency.

Integrate AI solutions

with existing TypeScript/Python services and collaborate closely with support and product teams.

Document and share

best practices to scale AI capabilities across the organization and mentor engineers in applying LLM-driven solutions.
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Your profile

6+ years of experience in Software or Machine Learning Engineering. Proven experience building and deploying LLM or GenAI systems in production environments. Strong background in AI/ML engineering, solving real-world business problems at scale. Hands-on experience with MLOps: model deployment, CI/CD, monitoring, and observability. Proficiency in Python and/or TypeScript/JavaScript. Strong understanding of prompt engineering and fine-tuning techniques for LLMs. Excellent communication skills in English (C1); German is a plus.


Nice to have:

Experience building ML/AI pipelines for ticket classification, intent extraction, or real-time recommendation systems. Practical experience with production-grade AI systems beyond research or prototype work. Familiarity with support platforms such as Zendesk or Intercom, and mapping AI-driven workflows to agent tasks.
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Why us?

Be part of a small, ambitious, and fast-growing team in Munich and Berlin, backed by top European VCs like

Atomico

and

Cherry Ventures

. Join us in shaping the future of IT and help build the most intelligent IT Management Platform in the market. High impact and ownership from day one — your work will directly shape deeploi’s AI strategy. Attractive compensation package, including a generous share package (VSOP). High responsibility and ownership from day one. Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits. Well-equipped offices in Munich and Berlin.
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About us

Make millions of people work better every day.

We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.

deeploi

was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.

IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.