Job Description

Online marketplaces have never been this awesome.

The seller performance managers overachieving purpose is to optimize seller performance, maintain a healthy marketplace and drive growth. They balance strategic decision making with hands – on operational tasks, ensuring that sellers thrive, and customers have a positive experience. The performance managers efforts are crucial in maintaining a dynamic and healthy marketplace. They are directly impacting the platforms performance, sustainability, and reputation while they are ensuring that all core KPIs are met.

Your Responsibilities

:

Identify cross-border selling opportunities, considering legal, logistical and market specific factors. Oversee seller payouts & payments, ensuring accuracy. Optimize order fulfillment processes, minimizing delays and errors. Handle escalated customer service cases, resolving complex issues promptly and solution development. Issue warnings to sellers who violate policies or fail to meet performance standards while working with compliance teams to enforce guidelines and maintain a healthy seller ecosystem. Collaboration and coordination of cross functional projects.

You've got

Proficiency in German and English Strong relationship management and influencing skills (presentation, negotiation, persuasion, and building partnerships). Familiarity with data analysis tools (e.g. Excel, PowerBI) & ability to interpret and deviate actions. Clear, precise, professional communication skills. First experience in E Commerce/ understanding marketplace business model. Bachelor’s degree or vocational training.

We've got

Innovative product and exciting career opportunities in an agile environment with a start-up mentality A diverse and vibrant international environment of 70+ different nationalities Flexible working hours and hybrid working with also flexible home office policy 30 days of vacation per year Full support from METRO Group – our mother company Metro Card for shopping at discounted rates & company discounts with renowned brands JobRad for commuting Health and wellbeing support Language courses subsidy for professional growth Attractive referral program Team events, MeetUps, and TechTalks And much more

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.