Job Description

Job Description

Verlässlicher Ansprechpartner für Kundenanliegen mit Fokus auf reibungslose Auftragsabwicklung, umfassende Betreuung im Bestell- und Lieferprozess sowie enge Zusammenarbeit mit dem Vertrieb. Verantwortlich für die Pflege von Kundendaten, Erstellung aussagekräftiger Verkaufs- und Lagerberichte sowie die strukturierte Durchführung administrativer Aufgaben zur Unterstützung eines effizienten Vertriebsablaufs.

Responsibilities

Ansprechpartner für Kundenanfragen inkl. Kommunikation zur Steigerung der Kundenzufriedenheit Bearbeitung von Anfragen sowie Unterstützung bei Bestellungen, Sendungsverfolgung und Problemlösungen Unterstützung des Vertriebsteams bei der Auftragsbearbeitung und der Angebotserstellung Koordination von internen Abläufen zur sicheren Auftragsabwicklung Pflege der Kundenstammdaten in den entsprechenden ERP-Systemen Verwaltung und Bearbeitung von Verkaufsunterlagen sowie deren Archivierung Erstellung von Berichten über Verkaufsleistung, Kundenfeedback und Lagerbeständen Durchführung allgemeiner administrativer Tätigkeiten wie Ablage, Dateneingabe und Terminplanung

Requirements

Abgeschlossene kaufmännische oder technische Berufsausbildung Sicherer Umgang mit gängigen Office-Anwendungen Sicheres und freundliches Auftreten sowie sehr gutes Kommunikationsverhalten Gute Englischkenntnisse in Wort und Schrift Hohe Kunden-/Serviceorientierung und Leistungsbereitschaft

Training & Progression

A career ladder system, which defines the career progression path for employees based on their skills, experience, and length of service Integrated career progression framework with other processes in the organization as performance reviews, goals and OKRs, and promotion management. Internal Hiring – Advertising posts and promotion opportunities within the organization Providing employee development that readies workers for progression, such as training, coaching, mentoring, or involvement in special projects Regular Training Opportunities to develop skills at all levels Mentoring and Coaching schemes that give the individual’s the attention they need

Benefits

Application Tips

Be curious


Researching our company will help you in your application and in subsequent rounds of interviews too. Find out about us and follow us on social media to know more about our company culture and values. It would be helpful for you to visit our website and know more about our products, people & processes. This will help you decide if a career with us is right for you, and ensure that you send in your application with relevant and correct information.

Complete the application


Every job has a specific set of requirements. In order to boost your chances of being hired, please send in a complete application with all supporting documents and information that is needed by our team. It is good to be accurate, truthful, and correct in your application. We would recommend that you review your application before sending it to us, and focus on quality of content rather than quantity of information.

Referrals


Referrals and references help boost job applications. Getting someone to write a testimonial or recommendation for you can certainly strengthen your prospects. Please be sure to include all contact details of the person who is referring you to us. We may contact the person to find out more about you, so making it a professional and honest referral will help you.

Follow the instructions


This is the biggest application tip that we can give you: read the instructions thoroughly before you send the application over to us. Following the instructions correctly & fully will ensure that your resume goes through the hiring process smoothly and gets processed by the right person at the right time. It will increase your chance of being called for an interview and getting hired.

Application Process

Resume screening


Send in your resume with all the information required. We usually take 10 working days to look over the applications and arrive at a decision – we promise to let you know either way. If your resume is cleared, you move to the next stage in the recruitment process.

Preliminary meeting


This can take place via a video call or a phone call, or even a direct meeting. This preliminary meeting gives us the chance to get to know you more and to clear you for the next round of assessment.

Assessment round


In this round, you will go through a technical or a functional assessment depending on the role that you have applied for. There is also a DiSC assessment round for candidates who apply to us for key roles.

Final interview


If you have made it this far then you get to meet the team leaders or top management of our company – depending on the job that you have applied for. The final interview helps us understand you even more before we hire you for the job.