Job Description

Additional Information

Job Number

25172113

Job Category

Rooms & Guest Services Operations

Location

Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Be empowered.

Begin:

Personalised onboarding program & staff accommodation subject to availability to support your start

Belong:

A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another

Become

: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels

Be connected:

Numerous employee events and team-building activities to strengthen our “Team Spirit”

Be honored:

Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide

Be well:

Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

In the dual-brand hotel "

Sheraton & Marriott Frankfurt Airport Hotel",

two premium brands combine to form one employer! Have you already found your passion for the front office with all its facets? Then start with us as a Rooms Controller (m/f/d). Two brands – endless possibilities!


Your key responsibilities include:

You will welcome our international guests from all over the world and, together with your team, ensure that

everything runs smoothly

As an expert in your field

, you know what our guests need

and do everything you can to make their stay as memorable as possible You

will plan and oversee

the

day-to-day operations

at the front desk related to guest arrivals and departures, including room sales, room allocation for VIPs and groups, and room registration You will coordinate with the housekeeping and technical team to ensure that rooms are properly and efficiently cleaned and available to guests. You

will work

with different

departments

to ensure that all guest data is accurate and to monitor that the specific requirements of the guests are met efficiently. Together with the team, you will work on

achieving the departmental goals

You know how to deal with

guest complaints

through expertise and find a solution - you have learned that you can also turn negative impressions into positive memories with the right attitude

Be able.

You want to develop every day, learn new things and be part of a familiar and ambitious team. You keep a cool head even in stressful situations. You have already had experience in a similar guest-oriented position. Your communicative nature distinguishes you and you feel extremely comfortable in both German and English, any other foreign language is an advantage.

Be connected.

We look forward to getting to know you!

Once we receive your application, we’ll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.



When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.