Job Description

Additional Information

Job Number

25176994

Job Category

Reservations

Location

Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Be empowered.

Begin:

Personalised onboarding program & staff accommodation subject to availability to support your start

Belong:

A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another

Become:

Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels

Be connected:

Numerous employee events and team-building activities to strengthen our “Team Spirit”

Be honored:

Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide

Be well:

Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

At the

Dual-Brand Hotel “Sheraton & Marriott Frankfurt Airport Hotel”

, two premium brands come together to form one outstanding workplace. Have you already discovered your passion for

Reservations

in all its facets? Then start your journey with us as a Reservation Sales Agent (m/f/d)

. Two brands – endless possibilities!


Your key responsibilities include:

You are the first point of contact for our international guests and handle individual guest reservations. You independently manage general correspondence within the reservations department. You prepare offers and booking confirmations for individual reservations. As an organizational talent, you ensure smooth coordination and processes. Thanks to your expertise, you know how to handle guest complaints and find solutions – you've learned that even negative impressions can be turned into positive memories with the right attitude.

Be able.

You’re eager to grow every day, learn new things, and be part of a warm and ambitious team. You stay calm and focused, even in stressful situations. You enjoy advising our national and international guests over the phone in both German and English, with a professional and polished manner. Your communicative personality sets you apart, and you feel confident in both German and English – any additional language is a plus. Ideally, you already have some experience working with the hotel software Opera.

Be connected.

We look forward to getting to know you!

Once we receive your application, we’ll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.


#LI-AR2


When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.