Job Description

We are looking for a Renewals Administrator (all genders), who will be a key member of the Renewals team, responsible for enabling seamless processes around customer outreach, data hygiene, ticket management, and supporting both team and customer success. This role requires strong communication, organizational, and technical skills, as well as the ability to collaborate closely with Renewals, Marketing, Sales, and Support teams.


YOUR TASKS

Outreach & Team Enablement

Act as the outreach expert and primary liaison with Marketing to coordinate campaigns and communication strategies. Create and maintain outreach sequences for various renewal scenarios, ensuring effective customer engagement. Manage outreach enrollments, including:
Switches (Direct/Channel)

Sub2Sub Manual and Automatic (Direct/Channel)

Ticket Management

Serve as Ticket Master for the Renewals Team: Populate tickets with related opportunities and assign them to the appropriate opportunity owner. Redirect tickets to the correct group if they do not belong with the Renewals Team. Oversee Freshdesk ticket management, monitoring the general inbox and ensuring tickets are assigned daily and appropriately.

Data Clean-Up & Account Maintenance

Lead and participate in data clean-up projects, focusing on: Dummy Account management for:
Customer Accounts

Reseller Accounts

Distributor Accounts

Support commercial stage clean-up by:

Reviewing owner reports to identify and close stale deals with no response. Identifying opportunities that remain in "contact initiated" after the second email, researching alternative contacts (Odoo, Shop, Salesforce, LinkedIn, etc.), and enrolling new contacts into Outreach for unresponsive accounts.

Salesforce (SF) & Process Hygiene

Ensure Salesforce hygiene by:


Identifying and resolving cases where multiple opportunities exist for a single customer (e.g., upgrades, renewals, smaller licenses, MSP, etc.). Updating automatic renewal opportunities in Salesforce with details on automatic quote and invoice dates. Managing customers in an outreach sequence to explore interest in multi-year terms. YOUR PROFILE

Experience with outreach platforms (e.g., Outreach.io), CRM systems (Salesforce), and ticketing systems (Freshdesk). Strong communication and collaboration skills, with the ability to train others and coordinate across teams. Detail-oriented, process-driven, and proactive in identifying and resolving issues. Analytical mindset with experience in data clean-up and process optimization. Ability to manage multiple priorities in a fast-paced environment.


Additional Information:



This role may evolve based on team needs and business priorities. Flexibility, initiative, and a continuous improvement mindset are essential for success in this position.


FACTS FOR YOU

Many possibilities to further develop your individual skillset Innovative and creative work environment with plenty of room for new ideas A structured onboarding phase with experienced colleagues Flexible working hours and a familiy-friendly environment Permanent employment contract at our headquarters in Nuremberg A great working atmosphere in an enthusiastic international team with flat hierarchies Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees INTERESTED?

And at the end, a very important note:

For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!