Job Description

Overview

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At NetApp, we have a history of helping customers turn challenges into business opportunities. As part of our sales organization, your role will require a strategic blend of technical acumen and charismatic client engagement, ensuring that every partnership is nurtured towards it maximum potential. As a pivotal link between NetApp and our clients, your contributions will directly influence the growth and direction of our department, making a lasting impact on the organization's success. This is more than a job—it's a chance to be part of a team that values innovation, supports professional growth, and celebrates shared victories.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.


Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

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We are seeking a motivated and customer-focused Renewal Sales Specialist, to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.


You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

Essential Functions

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Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion. Partner with quoting specialists to ensure the quality and accuracy of renewal quotes. Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance. Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio. Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance. Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers. Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals. Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Job Requirements

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A minimum of 2+ year in customer-facing or customer service role. Experience operating in a sales environment. Fluency in English and German Familiarity with CRM software (e.g. Salesforce), MS Office Demonstrated aptitude to embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplifiication and innovation. Detail-oriented with good organisational skills Proactive and customer-centric approach
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.


We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.


If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Our values

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Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

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Volunteer time off

40 hours of paid volunteer time each year.
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Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.
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Time away

Paid time off for vacation and to recharge.