Job Description

You’re kind of a nerd. We’re kind of nerds. We should get to know each other.

Kennziffer:

J000017711

Einstiegsart:

Professionals

Einsatzort:

Berlin

Gesellschaft:

Porsche Digital GmbH Aufgaben

Aufgaben

Aufgaben

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Coordination and decision of Quality Topics between all hubs as well as between Customer Relations Hubs (CRH) and Porsche AG (PAG) Professional leadership of QAs (incl. ensuring 1:1 communication with QAs, identification of improvement topics, ensuring operational QA tasks/ calibrations are done) Definition and monitoring of communication and Quality Processes Definition CRH Quality Strategy & Concept in alignment with PAG Innovation & Technology: Define objectives, identify & implement improvement topics and technology driven efficiencies Ensuring a constant information exchange & alignment between Training & Quality Lead Ensuring Quality reporting standards incl. KPI measuring and definition of improvement measurement Support in operational quality topics (e.g. evaluations of customer experts) Anforderungen

Anforderungen

Anforderungen

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Well-structured, analytical and accurate analyst with several years of experience in international Quality Role, ideally in the automotive sector Excellent communication skills, both verbal and written, are a must Proficient in English and German Experience in Customer facing industries (e.g. retail, hotel...) in luxury would be a plus Worked in “six sigma” environment (first belt should be known & achieved) Experience in conceptional (strategy) work Personality: global mindset, team player, communicative, open, and empathetic, but also assertive Willingness to come to the office 4 days a week Unternehmensprofil

Unternehmensprofil

Unternehmensprofil

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Together with you, we want to create a first-class customer experience in the Customer Relations Hub. You think of a call center - but much better! You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche ambassador. Do you "speak" Porsche? Because we are looking for a passionate Quality Lead who seek to revolutionize customer service of Porsche.



You can find more information about the Porsche Customer Relations Hub here



Exklusive Einblicke hinter die Kulissen

Exklusive Einblicke hinter die Kulissen

Exklusive Einblicke hinter die Kulissen

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Competitive payment (Christmas bonus, vacation pay and bonus payment) 30 days of paid vacation Referral bonuses for recruiting new talent Access to our company social benefits Company pension scheme Possibility of mobility leasing (e.g. job bike, VW leasing) Subsidy for your BVG ticket Modern working environment Dog-friendly office Regular surveys to measure your satisfaction at Porsche Digital Personal development budget New office at Adlershof S-Bahn station Hinweise zur Bewerbung

Hinweise zur Bewerbung

Hinweise zur Bewerbung

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Then don't keep us waiting any longer. Get started - apply directly!

In the meantime, take a look at our new Porsche Digital website to get an impression of what our heart beats for: https://www.porsche.digital

We look forward to every unique application we receive. Because diversity is just as important as the energy that flows through our veins.



Jetzt bewerben unter: https://short.sg/a/56242372: https://short.sg/a/56242372