Job Description

Tätigkeitsbereich:Finanzen / Controlling
Fachabteilung:SC Collections Retail UK
Gesellschaft:Mercedes-Benz Bank Service Center GmbH
Standort:Mercedes-Benz Bank Service Center GmbH, Berlin
Startdatum:01.02.2026
Veröffentlichungsdatum:20.11.2025
Stellennummer:MER0003VHE
Arbeitszeit:Vollzeit (teilzeitgeeignet)
Aufgaben
We put Mercedes-Benz vehicles on the road - with passion and commitment!


As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!

An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg.


As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building.





Your tasks will be:

Responsible for retail areas Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements Use negotiation tools to determine a customer’s reason for delinquency Provide proactive thinking to utilize internal “tool kit” to assist customer in determining the proper resolution (payment, restructure, voluntary surrender) Provide restructuring agreements to qualified customers
Qualifikationen
What you bring to the table:

Degree in Laws, Business Administration, Economics/Finance or a related field Experience in customer services Proficiency in English Expert level in MS-Office (esp. Excel & Powerpoint)

Soft skills:

Driven to win Driven to continuously improve Perseverance Negotiation and communication skills Assertiveness Excellent teamwork skills Reliable and self-reliant way of working


Additional Information:


This is a permanent/temporary position.


We look forward to receiving your online application with a resume, cover letter, and certificates. Please do not forget to mark your documents as "relevant for this application" in the online form and note the maximum file size of 5 MB.


Severely disabled applicants and applicants with equivalent status are welcome! The representation for severely disabled employees (sbv-berlin@mercedes-benz.com) will gladly support you in the application process.


For questions about the application process, HR Services will be happy to assist you via email at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10am-12pm and 1pm-3pm).


Benefits
Essenszulagen
Betriebliche Altersversorgung
Hybrides Arbeiten möglich
Gesundheitsmaßnahmen
Mitarbeiterrabatte möglich
Flexible Arbeitszeit möglich
Mitarbeiter Events
Coaching
Betriebsarzt
Barrierefreiheit
Gute Anbindung
Parkplatz
KontaktMercedes-Benz Bank Service Center GmbH
Otto-Braun-Strasse 7810249 BerlinDetails zum Standort
Sara Perisi E-Mail: sara.perisi@mercedes-benz.com