\n Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company that has the goal to build the most desirable cars in the world. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence.

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!

An international team of over 750 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in a customer service environments and having a strong drive to further improve their conversation and negotiation skills.

Within a team of 17 passionate, talented and driven professionals, you take on the challenge to deal with customers being delinquent on their lease(s) in the most optimal and sustainable fashion. Together with your colleagues, you yourselves organize every day in a highly self-sufficient way. We frequently realign between the priorities and needs that appear during the week. As we are a multinational and multilingual team, our team language is English.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary and 30 days vacation per year, the benefits for our employees include a variety of employee discounts and a well-equipped fitness studio in our office building.

Your daily tasks will be:

Responsible for retail areas. Reaching out to delinquent customers using telephone and email. Negotiate with customers to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements.

Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach. Use negotiation tools to determine a customer\'s reason for delinquency. Provide proactive thinking to utilize internal "tool kit" to assist customer on determining the proper solution.

Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached

Designate and optimize conversation strategies to identify and cope with different customer attitudes

Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations

Cooperate and liaise with colleagues of different departments based in Brussels, Luxembourg and Utrecht on individual matters such as customer complaints, correction of invoices etc.

Provide support to collections third parties based in Belgium, Luxembourg and the Netherlands
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What you bring to the table:

• More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself

• (Bank-) Commercial education, additional qualification desirable

• Knowledge of Collections will be considered as a plus

• Fluent in Dutch

• English at advanced level

Soft skills:

• Driven to win

• Driven to continuously improve

• Perseverance

• Negotiation and communication skills

• Assertiveness

• Excellent teamwork skills

• Reliable and self-reliant way of working

Additional information:

It is a permanent position.

It doesn\xe2\x80\x99t work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: sbv-berlin@mercedes-benz.com

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

If you have any questions regarding the application process, please contact HR Services by e-mail at hrservices@mercedes-benz.com or the "Chat-Bot" on our career page via the speech bubble symbol at the bottom right.\n \n \n \n \n \n

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