Job Description

Aquant is the Agentic AI platform purpose-built for service organizations that maintain complex equipment. Unlike generic AI tools, Aquant combines domain expertise with intelligent agents that capture and apply institutional knowledge across service teams. By analyzing service data, from manuals to technician notes, Aquant improves troubleshooting, accelerates training, reduces costs, and transforms service into a revenue driver. Learn more at www.aquant.ai

About The Position

The Support Engineer role is an opportunity to join our team and make a significant impact. You will deliver in-depth support and strive to deliver a high level of resolution for our German-speaking clients. You will be required to quickly diagnose and triage issues, resolve incidents, and/or liaise closely with Aquant’s Customer Success, R&D, and Product teams.


This is a part-time role, expected to average approximately 10 hours per week. Hours may vary depending on project needs.

Responsibilities

Act as a trusted advisor for product and implementation issues and support the different phases of customer onboarding projects, pre and post go-live Troubleshoot basic product issues and work with the support team to resolve issues. Work effectively with other teams within Customer Success to ensure successful onboarding and ongoing customer value. Facilitate training from time to time in German for our German-speaking customers.

The Ideal Candidate

German native speaker - Excellent verbal and written communication skills with the ability to relate complex technical or business concepts to internal and external stakeholders Fluent in English, great verbal and written communication around technical and business topics. Ideally, 1+ years of experience as a Technical Support Engineer, or Technical Consultant, Training role in a SAAS company. Strong analytical skills, logical thinking, and troubleshooting skills. Proactive and comfortable working in a fast-paced and dynamic environment with the ability to quickly resolve technical challenges. Social and team-oriented personality with strong collaboration skills and an ability to work effectively across other departments and individuals to ensure the best outcomes, focused on commitment to quality and success. Maintain a “beginner's mind” at all times, always looking for opportunities to learn new things and innovate. Passionate about Gen AI, new technologies, and developments in this field

It's not enough to have a cool product, join us because you share our values:

These guiding values inspire every Aquant employee. They are how we operate and enable our company as a whole to have a greater impact and achieve our vision:

Be Humble and Respectful:

We are one team, where collective success is more important than individual ego. Treat your colleagues with respect and empathy, act with good intent and value everyone’s contributions.

Be Curious:

Keep learning, and asking questions to understand complex situations. Embrace new challenges. Keep an open mind, and be receptive to feedback.

Take Ownership:

Focus on achieving measurable and meaningful outcomes. Take decisive action, solve problems proactively, and take ownership for projects and results. *

Act with Integrity:

Act with Integrity. Do great things while doing the right thing for your customers and colleagues.