Job Description

We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Since we launched in 2019, we have already achieved the following:
We’ve built a community of over 7 million users
In December 2024 we have finalised the biggest

Series B

(

€30 million

)
Grown our team to more than 170 employees

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!
Join us to write the next chapter of your career!

About the role:

As an

Onboarding Specialist

, you will be the first point of contact for new clients after they sign with bsport. Your role is to ensure a smooth and successful transition onto our platform by guiding and helping clients through the onboarding journey from initial setup to first successful usage.
You will work closely with Account Managers and Support to deliver a seamless client experience and set the foundation for long-term success.

What will be your impact:

Client Implementation

Manage the onboarding process for new clients
Guide and help clients through platform setup, integrations, and data migration.

Training & Enablement

Deliver tailored training sessions for managers, staff, and instructors.
Ensure clients are comfortable and confident using the platform.
Take care of any tasks that could be perceived as a burden by the client

Project Coordination

Track and manage onboarding milestones, ensuring deadlines are met.
Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.

Client Success Foundation

Identify client needs early and provide proactive recommendations.
Ensure a smooth handover to Account Managers post-onboarding.

Process Improvement

Document onboarding best practices and contribute to continuous process optimisation.
Share feedback with Product and CSM to improve client experience.

You would be great fit if you have:

1 year of experience in

client onboarding, implementation, or project coordination

, ideally in SaaS or tech.
Native-level German is required
Strong communication skills in English (other European languages, especially French, or Spanish, are a plus).
Solid organisational and project management skills, with the ability to handle multiple onboardings in parallel.
Customer-centric mindset with patience and empathy for guiding clients through change.
Comfort with technical topics such as integrations, data migration, and platform setup (training will be provided).
Proactive, hands-on, problem-solving attitude with attention to detail.

Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.
If you’re excited about this role but don’t meet every qualification, we encourage you to apply-curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.

What We Offer

We believe great work comes from happy, supported people-that’s why we offer meaningful perks designed to promote balance, growth, and connection.

Attractive compensation package

Competitive salary packages based on your experience and role.

Work-Life harmony

Hybrid model with remote days to support balance and flexibility.

Work from anywhere

Enjoy up to 15 days of remote work from abroad each year.

Diverse fun loving team

Multicultural colleagues, after-work events, team-building & more.

Team culture & socials

Join after-work events and team outings.?

Team building & sports

Connect with your teammates through fun activities.

Departments

CSM

Role

Onboarding Specialist

Locations

Berlin

Remote status

Hybrid

Employment type

Full-time

Job Level

Junior

CONTACT

Daria Stoll

Talent Acquisition Specialist