Job Description

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years of history in the space sector, Serco is well-placed to contribute to national strategies and New Space ventures looking to scale their businesses/organizations with skilled talent.


Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.


On behalf of our client, ESOC, we are looking for a skilled

NOC (Network Operations Centre) Technician

to join our team distributed over the ESOC site, in Germany.

Responsibilities:

Operational Coordination & Support. Liaise with spacecraft and mission operations engineers, as well as external agencies and ground stations, to ensure efficient resource utilization. Supervise and coordinate scheduled support activities, ensuring seamless execution. Schedule and configure ground stations and OCC facilities in real-time, including outside normal working hours. Monitor station configurations and data transmissions, ensuring performance meets operational standards. Incident Management & Troubleshooting. Act as the first point of contact for users of critical systems, providing initial support and troubleshooting. Monitor IT systems, applications, and networks, responding immediately to anomalies or outages. Log and escalate incidents as per established procedures, ensuring timely resolution. Identify affected services/users, communicate issues to relevant stakeholders, and initiate resolution efforts. Perform first-line fault analysis, maintenance, and troubleshooting of network components (CISCO) using Ethernet and TCP/IP protocols. Conduct hardware/software maintenance and remedial actions to ensure system reliability. Reporting & Documentation. Maintain detailed logs of all operational activities, incidents, and resolutions. Track anomalies, escalate issues when necessary, and follow up on incident resolutions. Participate in user meetings, briefings, and workshops to stay aligned with operational updates. Continuous Improvement & Shift Work. Adhere to predefined schedules and service levels, ensuring minimal resource impact. Provide around-the-clock operational support in a rotating shift pattern with thorough handovers. Contribute to process and technical improvements to enhance service quality. Perform general administrative and housekeeping tasks to maintain operational efficiency.

Profile:

Strong understanding of IT networking, including WAN/LAN concepts, technology, and troubleshooting. Proficiency in PC literacy, including MS Office products. Familiarity with operational environments and system monitoring. Ability to perform first-line fault diagnosis, troubleshooting, and resolution. Basic understanding of IT security concepts, technology, and best practices. Decisiveness and accountability, with the ability to take ownership of tasks and decisions. Fluency in English (spoken and written) Strong service ethic—responsive and courteous in handling user calls. Problem-solving aptitude and logical approach to troubleshooting. Team-player skills, with the ability to collaborate with both technical and management personnel. Availability to work in 24/7 shifts.

Nice to Have:

Experience with remote operations of a network of unmanned satellite ground stations or local operations/maintenance of a manned satellite ground station Understanding of ESTRACK ground station functionality, configuration requirements, and operational constraints Knowledge of ITSM tools and ITIL framework (certification is a plus) Familiarity with VMS, Unix, Console Works, NetBackup, CD-ROM production, CiscoWorks, HP-OV, CISCO Firewalls, QIP, and MS Windows operating systems Proven ability to perform linear fault-finding, diagnosis, and resolution Interest in coaching or training other staff

ALL CANDIDATES MUST BE ELIGIBLE TO WORK IN EU.

On Offer:

Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing Hybrid working model 30% subvention on Deutschland ticket Gym membership discount Participation in pension and health scheme 30 days of holiday

Relocation:

Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.


Serco GMBH offers relocation support for all EU passport holders that are planning to relocate to Germany and work for ESOC.

DE&I:

Diversity, Equity & Inclusion at Serco GMBH is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

About Serco:

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.