Job Description

Role description

Job Title



Microsoft 365 Teams Specialist Voice Collaboration



Replacement for Carsten K



GERMAN LANGUAGE IS MANDATORY REQUIREMENT



Overview



The Microsoft 365 Teams Specialist is responsible for the operation enhancement and support of the Microsoft Teams platform with a strong focus on voice functionalities integrations and governance This role combines deep technical expertise with strategic advisory responsibilities within the M365 ecosystem



Key Responsibilities



Operations Support



Operate and provide 2nd3rd level support for Microsoft Teams especially voice features PSTN Direct Routing Operator Connect and call center integrations eg AudioCodes Anywhere365 Genesys Cloud



Troubleshoot and manage escalations for complex Teams and voicerelated incidents



Participate in oncall rotation to ensure operational continuity



Act as the technical point of contact for internal departments external vendors L15 and COE teams



Governance Compliance



Document and maintain operational and support processes in line with governance and audit requirements eg EU and German regulatory ISO



Participate in QA audits and service level reporting within the M365 governance framework



Conduct risk assessments and ensure regulatory compliance



Integration Platform Development



Proactively support the ongoing development of the Teams platform and integration of new features



Provide consulting on M365 products and their interaction with Teams eg SharePoint Exchange OneDrive Power Platform



Promote best practices and support digital transformation initiatives



Leadership Strategy



Define and maintain Standard Operating Procedures SOPs to improve operational stability



Provide functional leadership and mentoring to team members within the area of expertise



Serve as a liaison between IT leadership and operational teams to align technology with business goals



Required Skills Qualifications



Technical Skills



Proven handson experience in administering Microsoft Teams including voice functionalities



Experience with PSTN and call center integrations with Microsoft Teams



Proficiency in PowerShell for automation and troubleshooting



Solid understanding of the M365 service landscape and its interfaces



Familiarity with ITIL processes and service management tool usage



Proficient in using tools like Power BI and QoE Quality of Experience reports to monitor system performance generate actionable insights and enhance operational efficiency



Solid understanding of networking protocols including VoIP PSTN and SIP



Experienced in configuring Emergency Calling features such as



Emergency Calling Policies



Normalization Rules



LocationBased Routing LBR



E911 setup



Ensuring compliance and governance in enterprise telephony systems



Skilled in configuration and troubleshooting of



Microsoft Teams Phone System



Teams Room Systems



AudioVideo peripherals and related hardware Good to Have



Soft Skills



Analytical thinking and a structured working style



Very strong communication skills and a proactive collaborative mindset



Experience with governance and compliance requirements



Certifications



Microsoft 365 Certified Teams Administrator Associate MS700



Microsoft Certified Teams Voice Engineer Expert MS720



Additional certifications such as MS900 MS101 are a plus

Skills

Mandatory Skills :

M365 Suites of Products

Good to Have Skills :

Genesys Contact-Center

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.