Job Description

Operations



Berlin, Germany



Full-time



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About Wolt



At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.



Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.



Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As Wolt grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.



What you’ll be doing



You will be responsible for drafting restaurant menus from scratch, ensuring accuracy and consistency throughout the process. This includes making changes to existing menu items based on partner or operational needs. In this role, you will work closely with cross-functional teams such as Sales, Restaurant Onboarding, Account Managers, and the Imaging team to ensure a smooth and high-quality menu setup experience for our partners.



Create beautiful menus and content on the Wolt platform to engage our customers

Verify the accuracy of our restaurant partner’s menus on the platform

Monitor processes, and track progress through Monday.com cases and other Wolt software

Learn and master our systems, tools, and processes

Our humble expectations

Fluent in German (spoken and written) and English - any other language is a plus.

Experience with content creation, editing, or marketing is a plus.

You are comfortable doing focus work, often working on one very detail oriented project hours at a time.

Experience in gastronomy or the food industry is a plus.

You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability

You are comfortable working in fast-paced and demanding environments

You are adept at prioritizing competing demands

You work well in both independent and diverse team environments

Experience with Google Suite is a plus

Experience in gastronomy or the food industry is a plus

What we offer

Cool office in the heart of Berlin

Independent work in a dynamic, international team

A fast-growing tech company with many career opportunities

Attractive salary package

Discount on Wolt orders

Various soft drinks, coffee and fruits in the office

Comprehensive internal educations

Weekly (virtual) all-hands meetings and regular team events

Flexible working hours policy + 30 days of paid vacation

Next steps*

The process is 3 steps:

Talent acquisition screening

Hiring manager interview

On-site assignment



Our Commitment to Diversity and Inclusion



We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.



TeamOur cultureOur visionOur people

Delivery operations at Wolt



We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.



In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.



Operations at Wolt

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture

The delivery of (almost) everything



In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.



We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.



Our story



"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."



Janne, Head of Global Operations

Team

Delivery operations at Wolt



We’re here to make sure every delivery experience is an amazing one for our customers, courier partners, and merchant partners.



In partnership with local and global operations and various tech teams, we tackle questions like: how to onboard tens of thousands of courier partners efficiently, how to secure the right balance of couriers and orders across different cities, and how our logistics algorithms should be set up to ensure every order is a smooth one.



Operations at Wolt

Our culture

Our culture



At Wolt, you’ll learn more, build more, and ship more than in most other companies.



You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.



Our culture

Our vision

The delivery of (almost) everything



In 2014, we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.



We’ve always taken an ambitious but sustainable approach to growth. And, as part of the DoorDash team, we can keep on dreaming big and expanding across the globe.



Our story

Our people



"The learning curve has been steep. I've been given plenty of opportunities and space to grow. At Wolt, if you find things that should be fixed or improved, no-one is holding you back. 'This is how we've always done it' isn't an argument here. There is no micromanaging whatsoever, yet I feel I always get the support I need from my team lead and peers."



* Janne, Head of Global Operations