Job Description

We are looking for a German speaking Onboarding Specialist to our highly skilled DACH team in Nordic ecom Onboarding, to provide sales support and to optimize and enhance current and new processes.

Our ecom Onboarding team provides B2B services to Nordic and DACH countries in Small/Medium Merchants and Partners segments. We are keen to perform with high quality and efficiency with a positive team attitude, and our team is working closely together in a hybrid model.


This position is a full-time position and is based in Germany or in Ballerup, Denmark.

Want to be our new colleague and fill in an important role?

We are looking for a goal-oriented and outgoing Acquiring Onboarding Specialist for a position in Nets/Nexi in combination with a sales support role to ensure a smooth onboarding process to the benefit of our customers. You will be part of dynamic team with tasks related to onboarding of our DACH merchants, mainly from Germany and Austria.


The Onboarding team has the responsibility to secure a smooth onboarding of our merchants looking for an acquiring agreement with us. In the Onboarding team, we perform with high quality, efficiency and we are driven by a customer friendly mindset.


The Onboarding specialist handles all stages in the setup of a new acquirer agreement and business for Nets/Nexi. The team receives the applications, carries out a risk & AML assessment, and enables the customer agreement so that the customer can receive payments.


The main purpose is to ensure that Nets is compliant with AML Regulations.

You’ll be powering the Nordic ecom Onboarding team for the DACH region

As an Onboarding Specialist, you’ll join an open and sharing community with highly skilled colleagues.


Your key tasks and responsibilities are:


E2E service handling of ecom applications in a professional, positive, and effective way Solving administrative tasks according to offered services and business procedures Risk assessment, AML assessment, and ensuring KYC due to rules & regulations Customer Service and ensure high quality in the solution for all customer segments To advise and serve customers and co-workers within onboarding To provide excellent communication and know-how to explain complicated matters Comply with the agreed rules, instructions, and practices Following the agreed daily plan for us to provide the best service for our customers

Qualifications

Skills, motivation, and that little personal twist make you succeed. Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets/Nexi.


Your qualifications include:


An administrative background or that you are used to working with administrative tasks Experience with Payment products and card services – but not a prerequisite Experience in handling customer applications in a professional, positive, and effective way Suitable educational background Relevant working experience and knowledge of the fintech or finance business area is a great benefit Good co-operations skills with different internal and external stakeholders Knowledge of corporate structure, business forms, subscription rules and card companies credit policies, AML, KYC, GDPR, e-commerce law, guidelines for e-commerce and general knowledge of internet commerce – especially within the DACH region
As a person we believe you:


Thrive with solving administrative tasks according to offered services and business procedures Are result-oriented, service-minded, self-driven, and flexible mindset Have a desire to assist customers with getting their agreement in order Are pronounced service-oriented, think quality in your work and handle the task first time right Have a structured and organized approach Possess excellent communication skills and you are fluent in English and German Are a team player and understand that it is a team effort to achieve great success

Additional Information

Apply as soon as possible as we will review applications ongoing and close the position as soon as the right new colleague has been found.

Discover Life at Nets/Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: Together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here

If this opportunity excites you, we would love to hear your story.