Job Description

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.



For further information please visit the DOUGLAS Group Website.

Sub-Headline

For our headquarters in Düsseldorf we are looking for you as

TASKS WITH IMPACT

Develops cross-functional and cross-cluster operational reporting on key metrics Clearly defines KPIs across all levels, including clusters and individual agents Provides a holistic group-wide KPI view and optimize performance on key metrics Scales, develops and builds further internal dashboards Analyzes and reports CX-relevant metrics and KPIs for data-driven decisions Establishes efficient Reporting & Analytics team processes and drives continuous improvement via standardization, digitalization & automation in alignment with department's strategy Executes effective controlling, ensures data quality and transparency to support business decisions and optimize costs Develops a positive working relationship with stakeholders in- and outside the organizations and resolves arising issues with mutual interests in mind

YOUR SKILLSET

University degree (ideally Master) in B.A., major in business administration or similar More than 5 years of professional experience in a leadership role Comprehensive knowledge of program- & project management, strategy develompment, analytical thinking, market environment & trends Strong communication skills and assertiveness Proficiency in MS Office Fluent in local language and English

OUR BENEFITS FOR YOU

We want you to feel comfortable at your job. That’s why you’ll receive your own individual work equipment.



Your personal development: We want you to grow with us. Become part of our mentoring program, make use of our E-learning platforms and take advantage of many more individual development offers.



30 days of vacation per year



You like a hybrid working model? We offer a balance between mobile work and office days in a collaborative environment (average of 8 days/month)



Super Sale: Our employee discount for both online and in store is the cherry on the top. Not enough? More discount opportunities are available to you thanks to our corporate benefits.



? You like fitness? Great! Then our gym pass is just right for you.



Canteen & bistro, as well as free drinks



A positive and motivating environment & celebration of successes



? A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc.

DOES THIS APPLY TO YOU?

Then become part of our international company and send your application including your earliest possible starting date and your salary expectations.



As an international employer, we stand for equal opportunities and diversity. Therefore, we welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if you want us to allow more time for the application process.

We can´t wait to meet you!

Job Reference: HQ01733