Job Description

Additional Information

Job Number

26002872

Job Category

Rooms & Guest Services Operations

Location

Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Be empowered.

Begin:

Personalised onboarding program & staff accommodation subject to availability to support your start

Belong:

A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another

Become

: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels

Be connected:

Numerous employee events and team-building activities to strengthen our “Team Spirit”

Be honored:

Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide

Be well:

Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

In the dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel", two premium brands combine to form one employer! Have you already found your passion with all its facets? Then start with us as a

Lobby Ambassador (m/f/d).

Two brands – endless possibilities!


Your key responsibilities include:

You

will welcome, accompany and look after our guests in the lobby

and ensure that everything runs smoothly You are the

first point of contact for questions and concerns

of our guests You will

process guest requests

such as

reservations, spa or cleaning services or special requests

You

coordinate with other departments

(housekeeping, technology, security, etc.) to efficiently implement guest requests You

will assist with check-ins, check-outs, room changes

and the Elite Arrival Experience You

operate the POS system

, take orders and serve food and drinks in the lobby You will

deliver packages, laundry, or other items directly to guest rooms

You will help guests use technical devices such as printers, PCs or Wi-Fi You

document and resolve guest complaints professionally and empathetically

You

pay attention to a well-groomed appearance of the lobby

and ensure a welcoming atmosphere

Be able.

You are a passionate host

and keep a cool head even in stressful situations*
Ideally, you have

some experience in guest service – career changers with a service mentality are also welcome*
You

are fluent in German and English – any other language is a plus*
You are flexible, team-oriented and

enjoy putting a smile on guests' faces*
You are

confident in using digital tools and have a good technical understanding*
You

enjoy working in a team, take on responsibility and contribute your own ideas*

Be connected.

We look forward to getting to know you!

Once we receive your application, we’ll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.


#LI-AR2


When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.