Technical Support L2 German Desk
Job Description
Role: Technical Support L2 – German desk (Remote during the pandemic period)
Location: Galway, Ireland
Salary: up to €35K p/a
Benefits: Healthcare, private pension scheme, 21 days AL, Laptop, headset.
Responsibilities (not limited to):
- Develop and maintain strong knowledge of the company products
- Provide technical support via calls, emails or remote control
- Diagnosing and fixing network problems and hardware or software issues
- Troubleshooting
- Keep customers updated of the status of their helpdesk issues
- Monitor performance of installed software and hardware products
- Escalating to the product development team where required
- Provide training as needed
- Keep a record of issues and faults along with solutions, for future reference.
Requirements:
- Fluent German and English
- Knowledge of PC networking hardware and software
- Experience performing root cause analysis, replicate and test problems in multiple environments
- Good knowledge of Windows 7 / 10 / Server 2012 and familiar with SQL / MS SQL server and databases
- Experience performing root cause analysis, replicate and test problems in multiple environments
- Excellent verbal and written communication skills
Skills Required
MNCJobs.de will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1360576
-
IndustryIT-Software/Software Services
-
Total Positions1
-
Job Type:Full Time
-
Salary:35000-40000
-
Employment StatusPermanent
-
Job LocationGalway, Ireland
-
EducationAny Graduate
-
Experience1 - 2 Year
-
Apply ByFeb 28, 2021
-
Job Posting DateJan 25, 2021