, BIOS/UEFI settings, driver issues, and Lenovo system utilities.
Carry out device imaging, firmware updates, and system recovery as required.
Ensure all repairs comply with
Lenovo quality standards
and
ESD procedures
.
Maintain accurate service documentation and repair logs.
Coordinate with the support team to ensure timely resolution of technical issues.
Communicate repair status and technical findings clearly and professionally.
Required Skills & Experience
Minimum
2–3 years of hands-on experience
repairing Lenovo laptops.
Strong understanding of laptop hardware architecture and
FRU-level servicing
.
Proficiency in
Windows OS troubleshooting
and BIOS configuration.
Experience using
Lenovo diagnostic tools
(e.g., Lenovo Vantage, Lenovo Solution Center).
Ability to work independently and manage onsite repair tasks efficiently.
Good communication skills in