Job Description

About us

At Ovation Law Firm, we’re more than just attorneys — we’re a source of hope and justice for consumers and injury victims. Our firm is dedicated to turning legal challenges into life-changing victories across California. We handle Lemon Law and Personal Injury cases with relentless commitment, standing up for our clients when it matters most. We pride ourselves on being relentless advocates who never back down, ensuring that our clients' rights are fiercely protected. If you are passionate about making a meaningful difference and eager to contribute to our unwavering pursuit of justice, we invite you to join our dynamic team.

About the role

Are you passionate about helping people and have a strong background in legal support? We’re searching for a motivated

Legal Intake Specialist

to join our growing team. As the first point of contact, you will gather case details, prepare documentation, and ensure every client receives an outstanding first experience. Clear and professional English communication is essential for success in this role.

Key Responsibilities:

Serve as the initial connection between our firm and prospective clients, providing a friendly and professional experience over the phone and through email. Assist potential clients through the intake journey, and successfully turn inquiries into active cases. Perform preliminary evaluations of potential clients to determine case eligibility and ensure we take on the right matters. Collect, organize, and manage necessary case documentation to support the legal team’s workflow. Maintain consistent follow-up to build strong client relationships and ensure smooth communication. Uphold a high standard of customer service to establish trust and strengthen the firm's reputation with every client interaction.

Qualifications:

Strong English communication skills (C1 level), both verbal and written. Must be bilingual — fluent in both English and Spanish. At least 2 years of customer service experience, demonstrating excellent listening, empathy, and problem-solving abilities. Prior experience in sales or any client-facing role is required; must be confident driving conversions from lead to active client. Previous experience specifically in Lemon Law intake or related legal case management is a huge plus. Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Experience with Hubspot is a huge plus. Excellent attention to detail and ability to handle multiple priorities simultaneously. Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment. Legal industry experience is preferred but not mandatory. Must have a laptop or desktop computer with the following minimum specifications: 8GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 10 Mbps is required. Amenable to work during U.S. business hours.

What We Offer:

Earn $5 - $9/hour

: Competitive pay based on your skills and experience for a full-time, 40-hour workweek.

Work From Anywhere

: Embrace the freedom of remote work. Apply today and start your exciting new journey with us!

Recharge & Relax

: Benefit from paid time off. *

Boost Your Income

: Enjoy performance-based bonuses.