Job Description

The Lead Systems Architect provides architectural leadership for Pega CDH programs, focusing on backend system integrations across enterprise ecosystems. This role ensures high-performance, secure, real-time integrations between CDH and enterprise platforms.

Key Responsibilities:

Enterprise Architecture & Integration Design

Architect end-to-end integration patterns using REST/JSON, SOAP, Kafka, MQ, SFTP, ETL pipelines Define architecture blueprints, data flows, sequence diagrams, and deployment models Ensure low-latency, real-time decisioning and high availability across touchpoints Enforce standards for security, logging, retries, API versioning, and error handling

Technical Leadership & Delivery Oversight

Lead integration workstreams across environments Approve integration designs and interface specifications Guide developers in building scalable components Ensure alignment with security and architectural governance

CDH Enablement & Ecosystem Orchestration

Design strategies for customer data, interaction history, and AI model inputs Collaborate with Decisioning and Data Architects Optimize inbound channels such as web, mobile, contact center, ATM/kiosk, IVR

Client Engagement & Advisory

Lead technical workshops Present architectural recommendations Troubleshoot integration challenges

Quality, Performance & Governance

Define NFRs and performance benchmarks Oversee performance testing and environment readiness Ensure solutions follow SDLC best practices

Required Experience & Skills:

8+ years in enterprise architecture or integration engineering 5+ years in Pega Platform or CDH Expertise in RESTful APIs, event-driven architectures, microservices Good understanding of relational/NoSQL databases, Kafka/Kinesis, middleware Strong knowledge of security and cloud-native architectures Ability to translate business needs into scalable technical solutions

Preferred / Certifications:

CLSA certification (required) Experience in MarTech, CDP, CRM, or data hub architectures Cloud certifications (AWS/Azure/GCP)
Job Types: Full-time, Temporary, Contract