Job Description

Role Overview:

This role is for a person located in Germany



The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team.

Responsibilities:

Provides technical support of customer laboratory environments, typically for computers that are integrated with instrumentation



Manages lab computing aspects of installing new, retirement and relocation of equipment



Implements Windows based security



Ensures adherence to client’s corporate policies through periodic reporting and compliance programs



Acts as the technical support contact for field service engineers and external vendors



Provides technical subject matter expertise for new system validation and change management efforts



Document procedures, policies, troubleshooting and best practices



Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable



Perform system preventative maintenances based on client’s schedule, if applicable

Required Skills:

Excellent customer service skills complemented by an ability to listen to and interpret client requests



Ability to troubleshoot complex instrument and technology issues



Strong oral and written communication skills



Ability to identify, track and complete tasks for multiple projects



Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code

About you:

Independent, self-motivated & results driven individual



Willingness & ability to acquire quickly new technical skills & business principles



Ability for Critical Thinking and Logical Reasoning



Good understanding of pharmaceutical research and drug Discovery & development processes and biologics workflows (preferred, not required)

Required Education/Experience:

Preferred to hold a Bachelor of Science in computer science, life science or equivalent industry experience



2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems



Experience with virtual machine support (preferred)



Experience with scientific instrumentation (preferred)



Experience with Ignition automation software a plus but not mandatory, training will be provided

About Zifo:

Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.



A passion to learn and a spirit of teamwork characterizes us. We revere excellence and the value everyone brings. At Zifo, our culture is one where we debate, challenge ourselves and interact with all alike.



We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.



Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Zifo offers a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.