Key Account Customer Success Representative (m/w/d)

Düsseldorf, NW, DE, Germany

Job Description

ADI Global Distribution ist ein führender internationaler Großhändler für Sicherheits-, Audio/Video- und Elektrotechnik. Wir verbinden globale Expertise mit lokaler Nähe und bieten unseren Kunden modernste Produkte, Technologien und Services. Bei uns erwarten dich spannende Projekte, innovative Lösungen und ein dynamisches Arbeitsumfeld, in dem Teamwork und persönliche Entwicklung zählen.


Als operative Schlüsselfigur für unsere Key Accounts stellst du sicher, dass Kundenaufträge korrekt, pünktlich und profitabel abgewickelt werden. Du bist die zentrale Schnittstelle zwischen internen Abteilungen wie Sales, Supply Chain, Logistik und Credit, erkennst Risiken frühzeitig, verhinderst Eskalationen und sorgst für exzellenten Kundenservice.


Du willst echten Impact auf Kundenzufriedenheit und Umsatz? Dann freuen wir uns auf deine Bewerbung!





Deine Aufgaben



End-to-End-Verantwortung im

Order-to-Cash-Prozess

für Key Accounts Operativer Sparringspartner für Key Account Manager Zusammenarbeit mit internen Teams in der

EMEA-Region

Proaktives Exception Management

und Kundenkommunikation Sicherstellung von definierten

Service Level Agreements


Dein Profil



Deutsch auf

Muttersprachenniveau

; sehr gutes Englisch Erfahrung in

Distribution/Logistik

und/oder

Key Account Service Management

Erfahrung mit

CRM-Systemen

(z. B. Salesforce, Hubspot) und

ERP-Systemen

(z. B. SAP, Oracle)

Starker Service-Mindset

, strukturierte Arbeitsweise, hohe Resilienz

Was wir dir bieten



Attraktives Gehaltspaket

Hybrides Arbeiten

in einem internationalen Umfeld Arbeiten in den weltberühmten

Gehry-Bauten

(inkl. kostenlosem Parkplatz) Vielfältige

Entwicklungschancen

und spannende Projekte
#LI-TC1


#LI-HYBRID



Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.


Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com .


At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

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Job Detail

  • Job Id
    JD4269282
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Vollzeit
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Düsseldorf, NW, DE, Germany
  • Education
    Not mentioned