Job Description

Join us as a Junior IT Support

(all genders) in our Digital Workplace

team

and help shape the future of autonomous mobility!

-------------------------------------------------------------------------------------------------------------------------------------------



Join MOIA as a

Junior IT Support

and become part of our Digital Workplace team, supporting our growing

Munich location

. This is an excellent opportunity to

grow your IT support career

in a modern, cloud-first environment while learning from experienced IT colleagues.



You'll support employees with day-to-day IT topics, gain hands-on experience with modern workplace technologies, and develop your skills in a structured and supportive setup. We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions — providing a strong, modern foundation for growth.

What you will do

--------------------


Provide

first-level and near-desk IT support

for employees in the Munich office. Handle

incidents and service requests

via our ticketing system. Support daily usage of

Apple devices

and workplace hardware. Assist with

onboarding and offboarding

, including device setup and access provisioning. Support

SaaS tools

such as

Microsoft 365, Okta, Slack, Atlassian, and Miro.

Help with

device deployment, inventory, and basic maintenance.

Escalate complex issues to senior IT colleagues when needed. Contribute to IT documentation and basic process improvements. Learn and apply best practices for security, identity management, and digital workplace tools.

While MOIA embraces a hybrid work model, this role requires

regular onsite presence in our Munich office

, especially during the setup and growth phase of the location.

What will help you to fulfill your role

-------------------------------------------


First experience in

IT Support, Helpdesk, or a similar role.

Hands-on experience with

Apple devices

in a professional or educational environment. Interest in

cloud-based workplace tool

s and modern IT setups. Familiarity with tools like

Microsoft 365, Slack, or Okta

is a plus. Willingness to learn

MDM solutions

(e.g., Jamf, Microsoft Endpoint Management). Comfortable working with

ticket-based systems.

Service-oriented mindset with a strong focus on

user experience.

Ability to work

reliably

onsite

and follow

structured

processes.

Great communication

skills in

English

(C1) and

German

at least B1.

We welcome applicants from diverse backgrounds— even if you don't meet every requirement. If you're excited about the role and MOIA's mission, we'd love to hear from you!

Our benefits in a nutshell

------------------------------


Competitive salary (including bonus) Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) Budget and monthly expense allowance for home office setup Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides Subsidized fitness club membership or bike leasing Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes Mental health support, 1:1 sessions with external professionals and mental unload workshops 30 vacation days, sabbatical and unpaid leave option Relocation support with service provider (visa, administration, etc.) Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here.

Be who you are!

-------------------



We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.



In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

-------------------------



Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.



Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.



Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA.

Who we are

--------------



At MOIA we're reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.



We launched our ridepooling service in Hamburg in 2019 and have been part of the city's public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.



With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.



MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

----------------------------



We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.



To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.