Job Description

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 9 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We’re looking for a Junior Customer Insights Specialist to join our growing team and help us stay close to our customers. This role is ideal for someone with some initial experience in customer research or community engagement who’s ready to take the next step and deepen their skills in insight generation and data-driven storytelling.

What you will do

Support the design and execution of qualitative and quantitative research projects (e.g. surveys, interviews, polls, concept tests) to uncover customer needs and market trends. Help manage and grow our global tester community of over 10,000 members—engaging participants, organizing feedback sessions, and fostering long-term relationships. Assist in analyzing research data and preparing clear, actionable insights for teams across Product, Marketing, and Design. Collaborate with senior researchers and stakeholders to ensure customer perspectives are embedded in decision-making. Present findings in a compelling way to help teams build empathy and make informed choices. Learn and apply various research methods, with mentorship and training to support your development into a full-fledged researcher.

What you should bring

Fluency in German and English (spoken and written) are essential. First experiences and strong interest in market/user research, community management, or customer insights. A degree in Psychology, Sociology, Business, or a related field—or equivalent practical experience. Curiosity and a growth mindset: you’re eager to learn research techniques and grow your skills. Strong communication skills and a structured, reliable working style. Enthusiasm for understanding people and turning data into meaningful stories. A genuine interest in contributing to a mission that promotes sexual wellbeing, and the ability to connect with users in an insightful way.

What we can offer you

A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company. Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally. Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review Interview with one of our Talent Acquisition Team Members Hiring Manager Interview Hiring Team Interview
Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here: https://www.lovehoneygroup.com/priv

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.