Job Description

We are seeking a Full-time IT Support Technician to join our team in Berlin. The ideal candidate must be local and will possess a strong interest in and 3-yrs. of previous experience in providing technical support to end users, exceptional customer service skills, and a good understanding of troubleshooting and maintaining hardware, software, and applications.

Responsibilities:

Assist in providing technical support by troubleshooting computer hardware and software issues. Travel to customer location to provide onsite support Support Microsoft Windows 10, 11 and Microsoft 365 environments. Gain experience working within a TCP/IP LAN/WAN environment. Utilize the Microsoft Office Product Suite effectively. Assist in diagnosing issues and providing clear, actionable advice to users. Support, troubleshoot and debug software applicatons Maintain a high standard of customer service and interpersonal skills. Ensure daytime availability for responding to support requests.
Requirements:

Basic knowledge or experience in providing technical support. Must have an automobile knowledge of html, css, Java and/or C++ Familiarity with Microsoft Windows 10 and 11. Basic Windows Server and Microsoft Active Directory knowledge Proficiency in the Microsoft Office Productivity Suite. Excellent customer service and interpersonal skills. Basic understanding of hardware, software, and application troubleshooting. Daytime availability.
If you are passionate about IT support and eager to gain hands-on experience in solving hardware, software, and application issues while providing excellent customer service, we would love to hear from you!

Job Type: Full-time

Pay: 26,00€ - 30,00€ per hour

Work Location: In person

Application Deadline: 20/01/2026