It Support H/f Level 1 Frankfurt
Frankfurt am Main, HE, DE, Germany
Job Description
L1 IT Support Engineer
Location:
Friedberg, 61169 & 61352 Bad Homburg (2 different jobs)Start Date:
January 2026Type:
Full-time / On-siteResponsibilities
As an L1 Support Technician, you will be responsible for providing
first-level technical support
to all users for hardware and software managed by the IT department.Your duties will include:
Providing frontline assistance and troubleshooting hardware and software issues. Installing, configuring, and deploying IT equipment (PCs, peripherals, etc.). Coordinating and/or performing hands-on repairs and replacements of PC components. Installing and updating software, configuring hardware, systems, and applications. Logging and managing incidents, service requests, and problems using
ServiceNow
, followingITIL standards
. Escalating issues appropriately when necessary.Qualifications
Minimum
6 months of experience
in IT support or a similar technical role. Strong knowledge ofWindows OS
,Microsoft Office 365
, and general PC troubleshooting. Familiarity withITIL
processes (incident, problem, request management). Hands-on experience withServiceNow
or similar ticketing tools. Comfortable working independently and in a team environment.Fluent in German (required)
and able to communicate inEnglish
.Job Types: Full-time, Commission, Permanent
Pay: 2.241,41€ - 3.700,00€ per month
Work Location: In person
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Job Detail
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Job IdJD3957275
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IndustryNot mentioned
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Total Positions1
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Job Type:Vollzeit
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFrankfurt am Main, HE, DE, Germany
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EducationNot mentioned