It Support /desktop Support Consultant ( German Speaking)
Frechen, NW, DE, Germany
Job Description
Tasks
IT Support /Desktop Support Consultant ( German speaking is must)
Frechen, North Rhine- Westphalia ( Hybrid 3days/week)
12months+ Contract
Key Responsibilities:
Technical Support (L1/L2):
Handle tickets via ServiceNow from helpdesk or self-service portal. Provide onsite support for hardware, software, and connectivity issues. Escalate unresolved issues to L3 or vendors.
IMAC Services:
Install, move, add, and change IT equipment and software. Configure email, VPN, and network settings.
Device Lifecycle Management:
Coordinate hardware refreshes and data backups. Manage asset disposal and documentation.
User Account & Access Management:
Manage user accounts, passwords, MFA, and access controls.
Networking & Connectivity:
Troubleshoot LAN/WAN, VPN, and printer connectivity.
Requirements
Peripheral Support:
Configure and troubleshoot printers, scanners, and external devices.
IT Security & Compliance:
Ensure antivirus updates, assist in audits, and enforce security policies.
Asset Management:
Track IT inventory, perform audits, and manage shipments.
Documentation & Reporting:
Maintain knowledge base and document recurring issues.
End-User Training:
Provide IT orientation and training on tools and security.
Project Support:
* Assist in infrastructure deployments, office relocations, and application rollouts.
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Job Detail
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Job IdJD3170585
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFrechen, NW, DE, Germany
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EducationNot mentioned