It Service Desk Analyst – Euc L1
Frankfurt am Main, HE, DE, Germany
Job Description
Location:
Frankfurt, GermanySalary:
€4,500 – €4,800Contract Type:
B2BDuration:
1 year (extendable)We are looking for an
EUC Level 1 Support Analyst
to provide first-line technical support to end users in a professional environment. The role involves resolving day-to-day IT issues, supporting workplace technology, and ensuring a smooth user experience.Key Responsibilities
Provide
Level 1 EUC / IT support
for desktops, laptops, peripherals, and standard applications Handle incidents and service requests via ticketing systems, phone, and in-person support Troubleshoot issues related toWindows OS, Microsoft 365, printers, and basic networking
Escalate complex issues to higher-level support teams when required Maintain accurate documentation and follow IT service processes (ITIL-based)Requirements
Strong German language skills (B2–C1 level)
required for daily user communication Good working knowledge ofEnglish
for internal coordination Experience inIT support / Service Desk / EUC L1
or similar role Basic understanding ofWindows 10/11, MS Office, hardware, and user support
Customer-focused mindset with good communication skillsEligibility
Valid legal right to work in Germany is required
Nice to Have
Experience with ticketing tools (e.g. ServiceNow, Jira, Remedy) ITIL Foundation or similar certification Previous experience in a corporate or professional services environment
Job Type: Contract
Contract length: 12 months
Pay: 4.500,00€ - 4.800,00€ per month
Application Question(s):
Do you have eligibility to work in Germany?
Language:
German (Required)
Work Location: In person
Application Deadline: 20/01/2026
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Job Detail
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Job IdJD4189642
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFrankfurt am Main, HE, DE, Germany
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EducationNot mentioned