Job Description

About Mindspace

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.

About the position

This full-time position is based in Munichand reports directly to the IT lead. The chosen candidate will be an integral part of the site team, responsible for managing all IT-related problems and projects

Your day at Mindspace

As an

IT Manager

you will be responsible to provide technical support and guidance to the Mindspace members and all the IT projects and support.

What you will be responsible for, mainly:

Maintaining communication with the Operations Manager and ensuring that branch policies are in line Providing technical support and guidance to the Mindspace members Integration of new technology systems throughout the German market Network administration - VLANs, Switches,VoIP Managing network printers - installing and configuring Maintain and operate conference rooms AV systems Documentation and developing training materials as needed

Experience & Minimum Qualifications:

Bachelor’s degree preferred, but not essential 3-4 years of Helpdesk or Deskside support experience - a must Hardware and troubleshooting skills - a must Familiarity with Cisco Meraki - a must Experience in a global company - preferred, but not required Strong customer relations experience Experience with maintaining a network computing environment, delegating tasks and responsibilities to co-workers and maintaining the timely completion of tasks Knowledge in Microsoft Windows 10 and Mac OS Google workplace and Office 365 experience Ability to support over the regular work hours Excellent English communication skills, with the ability to explain technical terminology to non-technical end users

Critical Competencies for Success:

You must be a detail oriented person with strong multitasking abilities You must be self-motivated and directed Attention to detail Exceptional communication and interpersonal skills are essential for this role The golden rule for this role? Be hands on, hand on, hands on Are you a people’s person? Good - you should be customer centric and able to identify members’ needs. Be goal oriented, a go-getter, and result driven. A practical, fast-thinker and creative problem solver with critical thinking and analytical skills is needed to get the job done Be familiar with and passionate about the startup ecosystem Excited about MINDSPACE; you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter

Mindspace is an equal opportunity employer

Please submit your application in English

Job Type: Full-time

Work Location: In person

Expected Start Date: 01/08/2025