Job Description

Job Title:

IT Desktop Support Engineer

Company:

Roche (on behalf of Allied Digital Services)

Location:

Roche Campus, Nonnenwald 2, 82377 Penzberg, Germany

Employment Type:

Full-time / Onsite

Contract Length:

24-36 Months

Salary:

€3,900 Gross per month

Language Requirement:

German – B2 Certified

Job Summary:

We are seeking a skilled

IT Desktop Support Engineer

to join the Roche IT team in

Penzberg, Germany

. The ideal candidate will provide high-quality technical support to end users, maintain and manage IT infrastructure tools such as

SCCM

,

Intune

, and

Active Directory

, and ensure seamless day-to-day IT operations through effective troubleshooting and ticket management.

Key Responsibilities:

Provide

onsite and remote desktop support

for end users regarding hardware, software, and network-related issues. Install, configure, and troubleshoot

Windows 10/11

,

Microsoft 365

, and other essential business applications. Deploy and manage software updates, patches, and system configurations using

Microsoft SCCM (System Center Configuration Manager)

. Administer and monitor device compliance, configuration profiles, and application deployment through

Microsoft Intune (Endpoint Manager)

. Manage user accounts, passwords, and permissions within

Active Directory (AD)

and

Azure AD

. Troubleshoot and resolve

network connectivity

issues (LAN, WAN, VPN, and Wi-Fi). Log and track all incidents through a

ticketing system

(e.g., ServiceNow, Jira, or Freshservice), ensuring timely resolution and detailed documentation. Support

IT asset management

, including hardware inventory, procurement, and lifecycle management. Assist in

employee onboarding/offboarding

by setting up devices, configuring accounts, and managing access permissions. Collaborate with global and local

IT infrastructure teams

to ensure system stability, compliance, and security. Create and maintain

knowledge base articles

and documentation for recurring issues and solutions.

Required Skills & Qualifications:

Bachelor’s degree

in Information Technology, Computer Science, or a related field.

3+ years

of experience in desktop or IT support roles. Hands-on expertise with

SCCM

,

Intune

,

Active Directory

, and

Group Policy Management

. Good understanding of

network protocols

(TCP/IP, DNS, DHCP, VPN). Experience with IT

ticketing systems

for incident tracking and resolution. Strong troubleshooting, analytical, and

customer service skills

.

Fluent in German (B2 Certified)

and proficient in English.

Preferred Qualifications:

Microsoft Certifications

Experience with

remote desktop tools

(e.g., TeamViewer, AnyDesk). Familiarity with

ITIL principles

and IT service management best practices.
Job Types: Full-time, Contract
Contract length: 36 months

Pay: 4.000,00€ per month

Ability to commute/relocate:

Penzberg: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you comfortable with salary and location? What is your Visa status? What is your Notice period if selected ?
Experience:

IT Desktop Support : 3 years (Required)
Language:

German And English (Required)
License/Certification:

B2 German Language certificate (Required)
Work Location: In person