Job Description

Job Title:

IT Desktop Support Engineer

Company:

Roche (on behalf of Allied Digital Services)

Location:

Sandhofer Straße 116, 68305 Mannheim, Germany

Employment Type:

Full-time / Onsite

Contract Length:

24 Months

Salary:

€3,900 Gross per month

Language Requirement:

German – B2 Certified

Job Summary:

We are seeking an experienced

IT Desktop Support Engineer

to join the Roche IT team in Mannheim, Germany. The ideal candidate will be responsible for providing end-user technical support, managing IT infrastructure tools such as SCCM, Intune, and Active Directory, and ensuring smooth daily operations through efficient troubleshooting and ticket management.

Key Responsibilities:

Provide onsite and remote desktop support to end users for hardware, software, and network-related issues. Install, configure, and troubleshoot

Windows 10/11

, Microsoft 365, and other business-critical applications. Deploy and manage software, patches, and updates using

Microsoft SCCM (System Center Configuration Manager)

. Administer and monitor device compliance, configuration profiles, and application deployment through

Microsoft Intune (Endpoint Manager)

. Manage user accounts, passwords, and access permissions in

Active Directory (AD)

and

Azure AD

. Diagnose and resolve

network connectivity

issues, including LAN, WAN, VPN, and Wi-Fi. Log and manage incidents through a

ticketing system

(e.g., ServiceNow, Jira, or Freshservice) ensuring timely resolution and proper documentation. Support

IT asset management

, including hardware inventory and lifecycle management. Assist in

employee onboarding/offboarding

(device setup, account configuration, access rights). Collaborate with internal IT and infrastructure teams to maintain system stability, security, and compliance. Document solutions and create knowledge base articles for recurring technical issues.

Required Skills & Qualifications:

Bachelor’s degree in

Information Technology, Computer Science

, or a related field.

3+ years

of experience in desktop or IT support roles. Strong working knowledge of

SCCM

,

Intune

,

Active Directory

, and

Group Policy Management

. Familiarity with

network protocols

(TCP/IP, DNS, DHCP, VPN). Experience using

IT ticketing systems

for issue tracking and escalation. Excellent troubleshooting, communication, and customer service skills.

Fluent in German (B2 certified)

and proficient in English.

Preferred Qualifications:

Microsoft certifications Experience with

remote desktop tools

(e.g., TeamViewer, AnyDesk). Knowledge of

ITIL principles

and IT service management best practices.
Job Types: Full-time, Contract
Contract length: 36 months

Pay: 4.000,00€ per month

Ability to commute/relocate:

Mannheim: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you comfortable with salary and location? What is your Visa status? What is your Notice period if selected ?
Experience:

IT Desktop Support : 3 years (Required)
Language:

German And English (Required)
License/Certification:

B2 German Language certificate (Required)
Work Location: In person