Job Description

Description

At osapiens, we serve over 2,000 customers worldwide — and we’re growing fast, adding nearly 100 new customers each month. To support this growth, our Customer Operations team is continuously building smarter, scalable ways to serve our clients — with the help of automation, AI, and efficient internal processes.
We’re looking for a tech-savvy, curious mind who’s excited to dive into the world of post-sales automation, AI enablement, and process optimization. You’ll be part of a small, high-impact team of five, working directly with team leads and senior management. From day one, you’ll be encouraged to own your work — from research and prototyping to execution and presenting results.

This position is open to both interns and working students. Ideally, you’ll join us first as an intern for a few months to get hands-on experience — and then continue as a working student alongside your studies.

And here’s the exciting part: we're currently developing our own internal AI support assistant, soon to be embedded into our customer service portal — and you could help shape and launch it!

Your Responsibilities

Design, test, and implement smart workflows using tools like Microsoft Power Automate, CRM-native logic, or ticketing system triggers Support the automation of manual and repetitive post-sales processes Collaborate on the development of our internal AI assistant and help define use cases for customer-facing AI interactions Interview internal stakeholders across Customer Success, Support, and Professional Services to identify inefficiencies and propose data-driven improvements Assist in connecting internal systems (CRM, ticketing, analytics platforms) to ensure data consistency and flow Communicate results clearly to team leads and cross-functional stakeholders and contribute to documentation and knowledge sharing

Your Experience

Currently enrolled in a bachelor’s or master’s degree in a relevant field (e.g., Information Systems, Computer Science, Industrial Engineering, Business Administration) Passion for automation, intelligent systems, or AI in operations Familiarity or interest in tools such as Power Automate, CRM systems, APIs, or low-code platforms (prior experience is a plus, not a must) Ownership mindset and strong problem-solving skills Comfortable working with both technical and non-technical teams Fluent in English (German or Spanish is a plus)

Join us for this and more...

A purpose-driven mission with and for global industry pioneers in tackling complex challenges Room for creativity through collaborative teamwork and an open communication culture Flexibility and team bonding with our hybrid work options Fuel for your growth journey, both personally and professionally Fun team events and outings with our global teams Inspiring workspaces in

Mannheim, Munich, and Madrid

And, of course, free drinks and snacks

About osapiens

osapiens develops holistic Software-as-a-Service solutions that enable global companies from a wide range of industries to ensure transparency, efficiency and trust along their entire value chain. The goal of osapiens is to enable sustainability through transparency in the supply chain at the product level and at the supplier level. With its cloud technology platform, the 'osapiens HUB', osapiens uses innovative technologies such as artificial intelligence to not only strengthen companies economically, but also to make human rights and ecologically sustainable and responsible corporate governance the global standard.



osapiens currently works with around 1,300 companies from more than 50 countries around the world in sectors including consumer goods, wholesale and retail, automotive and engineering, fashion and luxury, and pharmaceutical and medical products. The fast-growing company was founded in 2018 and currently employs nearly 300 people from more than 35 nations at its headquarters in Mannheim, Germany.