Job Description

Munich
Clienteling & Customer Care
INTERNS

Intern Customer Experience (f/m/d)

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To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry Support the CX managers to review and optimize all customer communication materials to align with our tone of voice ensuring they are clear, concise, and emotionally resonant Create presentations of customer insights on a regular basis Manage smaller projects on your own Work with the large data sets in Excel, an alyzing different KPIs and driving own conclusions with the use of graphs and charts Create ongoing reports, analyzing survey results with deep understanding of customers’ preferences

WHO YOU ARE

Have advanced studies in economics, business or marketing Have affinity for E-Commerce and Customer Centric Marketing Analytical, very good Excel and advanced Powerpoint skills Have distinct organizing ability, independence and team player mentality Have a quick apprehension, proactivity and a hands-on mentality Have attention to details and willingness to take over responsibilities Have very good written and oral English skills, German is a plus

WHAT WE OFFER

Mobile office with up to 20% of your total contracted hours (job and position permitting) 12 days of vacation during your 6 month internship A monthly gross salary of 2,222.00€ for voluntary internships, or a monthly gross salary of 1,100.00€ for mandatory internships Discounted membership for selected sports platforms & gyms Discounted travel card Corporate Benefits Platform Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life)

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.



Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.



Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.