Job Description

Ready to make transformation your job?

Let's Go!

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Head of Telco (m/f/d)

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For us

„Let’s Go!“

is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

#leading a central team and lead a matrix organization consisting of 11 European countries Direct report to VP Services & Solutions Define and execute Telco growth strategy Develop and scale a telco proposition for MMS; service products and business models (incl. Subscription) Manage and optimize the international service portfolio for profitability & differentiation Build and steer partner & vendor ecosystem incl. contract negotiation and performance Drive commercial success through go-to-market, attach-rate growth and country activation Ensure operational excellence, KPI governance, SLAs, and scalable delivery models Lead customer-centric service improvements leveraging insights, NPS and analytics Oversee risk, compliance, governance and quality assurance Develop, test and scale blueprints successfully to all MMS countries Lead and develop the international Telco Omnichannel Strategy and roll out Stay on top of relevant market dynamics & trends and transfer them in growth

Your profile

University degree in Economics, Circularity or similar Strong expertise in Telco service product development, operations, and go-to-market strategies Longterm eadership experience in service ops, BizDev in corporate or holding structure Extensive international Telco knowledge in retail context, ideally omni-channel environment Experience in managing international and cross functional projects and people management Proven success in international Telco venture building / platform scaling Commercial & P&L ownership with strong business acumen Go-to-market & Telco sales expertise, ideally in omnichannel retail Tech-savvy innovator with digital and product mindset Strong communicator & stakeholder leader across countries Customer- and people-centric, building high-performance teams Analytical, hands-on, decisive, adaptive, resilient, fast learner

What's in it for you?

International teams & exciting tasks 30 days vacation & company pension plan Employees discount & Fitness Collaborations Training & leadership programs Open corporate culture & Teamwork Mobile work (50/50)

About us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions, that allows customers to make the most out of their technology.



Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion – join our team!

Your HR contact

Michaela Lenck

Phone number:+49 841 634-1126