Job Description

DepartmentOperations EU LocationGermany Dusseldorf TypeFull-time

Description

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At Trigo, we’re building the world’s leading autonomous store platform, where cutting edge computer vision meets everyday retail. But even the smartest system depends on the reliability of the hardware that powers it.


As our

Hardware & Supply Chain Lead,

you will own the end-to-end performance, reliability, and supply chain execution of Trigo’s in-store hardware: from manufacturing and logistics through to in-store performance..


This is a hands-on, technical, and operational role. You will regularly be in stores diagnosing and fixing hardware issues yourself, while also owning vendor management, logistics execution, and long-term reliability improvements across our autonomous store network.


This role sits at the intersection of

hardware performance, supply chain, and field execution

. You will be the single owner accountable for ensuring the right hardware is built, shipped, installed, maintained, and continuously improved.

Why Join Us

You’ll be part of the team that ensures our cutting-edge technology works seamlessly in the real world, making autonomous retail truly dependable. You’ll get to build systems, processes, and relationships that directly shape the reliability of Trigo’s technology at scale!

Requirements

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3+ years of experience in hardware operations, reliability engineering, or supply chain management (ideally in a high-technology or complex systems environment). Comfortable diagnosing and fixing physical hardware in the field (basic tools, testing setups, and safe repair methods). Strong analytical and problem-solving skills, with a hands-on approach to operational challenges. Experience coordinating across engineering, operations, and suppliers. Comfortable interpreting technical data and turning insights into action. Organized and methodical, able to manage multiple streams of information and stakeholders. Willingness to travel regularly within Europe for store visits and vendor coordination.

A day in the life

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Own hardware performance across all autonomous stores, including uptime, reliability, and recurring issue reduction Personally investigate hardware issues in stores, performing diagnostics, testing, installations, and minor fixes Own and evolve hardware performance metrics (e.g. MTBF, MTTR, recurring hardware issues, cost impact) Establish reliability baselines and define improvement targets as data maturity grows Own the full supply chain for hardware components, including manufacturing vendors, standard component suppliers and the logistics flows from factory to store Own the end-to-end RMA (Return Material Authorization) workflow, including returning faulty hardware to factories / labs / suppliers for repair, replacement, and analysis before redeployment Be fully accountable for logistics bottlenecks, shortages, and delays Manage vendor performance, quality issues, returns, and corrective actions Propose and test small design or maintenance improvements based on hands-on field experience Structure and own the feedback loop from field operations into R&D, ensuring real-world learnings influence future designs Training Field Operators and store staff to independently maintain higher hardware performance Collaborate with R&D on detailed hardware design and with Finance on procurement and cost optimisation

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