Job Description

Köln


ab sofort / asap
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Deine Aufgaben

Join Trusted Shops and help us build trust in the digital world!

We develop SaaS solutions for over 30 million consumers and 30,000 businesses across Europe. Our products – including the Trustmark, Buyer Protection, and eTrusted review platform – have been driving trust for more than 25 years.

Your mission

As a Growth Analyst, you will join our Consumer Membership Team – a cross-functional group of marketers, engineers, and product experts – focused on growing and retaining our subscription consumer base.

You turn complex data into clear insights that drive business decisions. You help build a reliable, connected data landscape and enable teams across Trusted Shops to confidently use data for optimization, experimentation, and strategic initiatives.

Your responsibilities

Build, maintain, and optimize

business, funnel, and customer journey dashboards

(e.g. payment, cancellation) Ensure

data quality, consistency, and clear metric definitions

across reports and tools Act as a

central point of contact for data-related questions

, supporting stakeholders with interpretation and validation Analyze

user behavior, segments, funnels, and lifecycle metrics

to uncover actionable insights Evaluate

high-impact experiments

(e.g. pricing, conversion, process changes) and ensure valid tracking and interpretation Act as a trusted advisor to your

Buiness-, Customer Journey and Product colleagues

on data interpretation and decision-making Support strategic projects through

data integration, cleanup, and model optimization

Help reduce

data silos

by connecting multiple data sources and enabling end-to-end data flows

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Dein Profil

3+ years of experience in

Data Analytics, Product Analytics, or Business Intelligence

, ideally in SaaS, eCommerce, or B2C Strong

SQL skills

and solid understanding of

data modeling principles

Hands-on experience with

BI and analytics tools

(e.g. Looker, Tableau, Power BI, Metabase, Amplitude) Confident working with

funnel, lifecycle, and core SaaS KPIs

Experience in using

AI

to optimize workflow Experience collaborating in

cross-functional teams

Analytical, solution-oriented mindset with strong attention to detail Excellent communication skills – you can turn data into clear business stories Fluent in English;

German is a strong plus

What we offer you

Hybrid work:

Combine flexible remote work with team time in the office

Workation:

Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway Permanent contract with Europe's trusted brand 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival Buddy programme (an experienced trustee is at your side) Individual training opportunities Events (Team Events, Unit Events, etc.) Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotr

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Not sure if you are what we are looking for? Apply!


At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.