Job Description

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About the role

As the

Global Strategic Operations Manager

at buycycle, you will drive the development, optimisation and scaling of our global logistics and operational infrastructure. You will shape how our marketplace connects sellers, buyers, service providers, and fulfillment partners worldwide.

While the focus of this role is strongly

strategic

, you will also take ownership of selected

critical operational tasks

, ensuring that the systems and processes you design run reliably in daily business — a necessity in our fast-growing environment and still-lean team.

This is a high-impact role at the intersection of logistics, marketplace operations and partner management. You will directly contribute to improving customer satisfaction, reducing operational costs, enabling faster delivery, and building a resilient logistics network.

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Your responsibilities

Strategic Operations Development

Develop and execute a long-term strategy for scaling buycycle’s global logistics Identify and assess new logistics partners and service providers globally Evaluate and strategically position partnerships in the supply chain (drop-off points, fulfillment centres, box producers, 3PLs) Analyse shipping and fulfillment performance and derive improvement initiatives Drive projects for cost efficiency, speed improvement, and customer experience enhancement Lead cross-functional strategic projects that shape the operational backbone of buycycle

Operational Excellence & Process Ownership

Oversee the procurement and availability of packaging materials (box ordering logic, production planning, forecasting) Coordinate critical daily/weekly operational flows Ensure invoice validation, financial tracking, and claim management with suppliers Define and implement packaging standards, guides, and testing processes Pilot and evaluate new operational processes

Partner & Supplier Management

Build and manage relationships with global logistics and packaging suppliers Negotiate commercial terms, quality standards, SLAs, and integration timelines Coordinate onboarding of new partners and ensure operational readiness Monitor partner performance and ensure alignment with buycycle’s quality and customer experience standards

Data & Performance Management

Define, track and evaluate key KPIs across shipping, packaging, and fulfillment Derive data-driven recommendations for strategic decisions Prepare performance reports and forecasts for leadership Identify operational inefficiencies, bottlenecks and cost drivers and develop targeted improvements
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About you

About you

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You bring experience from consulting, high-paced startups or scale-ups, supply chain/logistics environments, or similar roles You have a strong

strategic mindset

and can translate high-level goals into scalable operational solutions You can work hands-on when needed and enjoy bridging strategic and operational work You have excellent

relationship-building and negotiation skills

You are data-driven and comfortable conducting financial analyses, forecasting, and scenario modelling You have experience managing external partners, suppliers or logistics providers You communicate clearly and confidently across internal and external stakeholders You enjoy building systems from scratch and thrive in fast-growing environments
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The process

Interview Process

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We respect your time and aim to be transparent and efficient. Expect the entire process to take no more than 3-4 weeks:

Stage 1 - Get to Know Each Other (Online)

A conversation to understand each other's expectations, your experience, and whether there's mutual fit.

Stage 2 - Deep Dive (One Day in Munich Office)

Meet the team in person Work on a design case together Present your approach and thinking Experience how we collaborate day-to-day

Stage 3 - Alignment & Offer (Online or In-Person)

At this stage, Stage 2 feedback will have been positive. We'll align on expectations, conditions, and finalize details to get you onboard.

Location:

Munich-based, hybrid with 4 days per week in office.#

About us

We are the leading marketplace for pre-owned bikes. Since our founding in 2021, we’ve achieved significant milestones, including operations in over 30 countries and the opening of offices in Munich, Berlin, and Santa Monica. Our mission is to make buying and selling bikes safe, quick, and easy for everyone. We redefine personal transportation and ensure biking is accessible to all.

Join buycycle and be a key player in shaping a fast-growing, dynamic company from the ground up.