Job Description

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility::

Provide customers with accurate information about the company's products, services and payments. Actively seeking new sales by executing appointed strategies and instructions. Comply with laws, rules, company policies, and procedures as required. Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information. Responding to any customer queries via email, SMS and phone Provide an excellent customer experience. Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction. Support additional customer service inquiries. Promote a positive working environment. Perform other tasks as assigned.

Other responsibilities may include:

Involvement in production of Sales reports. Involvement in training and mentoring of other team members. Assist in documentation of the team’s Operational Procedures. Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures. Execute ad hoc tasks as may be requested by the Head of New Markets.

Requirements:

Excellent command of English and German languages (both written and spoken). Demonstrable experience in sales of financial products. Experience in customer on-boarding and documentation verification processes. Excellent communication skills with a results-driven approach. Attention to detail, initiative and high working standards. Team player with a customer-oriented approach Ability to work independently. Good knowledge of Microsoft Office tools (especially EXCEL).

Benefits:

Our client is a group of team players and cross-functional collaborators - they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees - they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.