Job Description

Welcome to Holiday Inn Barcelona - Sant Cugat!

As a modern franchise hotel of the international Holiday Inn brand, operated by NOVUM Hospitality in partnership with IHG, we offer our guests first-class service and our team members a dynamic work environment with opportunities for growth. Become part of a dedicated team at one of the region’s most exciting hotels – and help shape the future of hospitality with us!


For our new hotel opening we are looking for a

Front Office Agent*.

Front Office AgentDay and Night

21.08.2025 | Full-time 40 hours | Permanent




apply now & benefit from employee rates

Your Tasks:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our

Front Office Agent

*, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.


Your tasks include:

Guests satisfaction as the most important task Answer, screen and forward incoming phone calls/mails Register and check guests in Close guest accounts and check guests out Inform guests of the hotel rates and services Process accurate payment of guest accounts Complete and maintain any incident reports Listen and respond to guest queries Maintain a neat and orderly front desk and reception area Night shifts are also part of it

Your Personality:

Proven work experience as a receptionist Solid written and verbal communication skills in Spanish and English Computer skills PMS Skills, preferrable with OPERA Ability to be resourceful and proactive when issues arise Multitasking and time-management skills, with the ability to prioritize task Ability to handle stress and stay calm under pressure Customer service attitude High school degree; additional certification in Office Management is a plus Team work

We Offer:

*The job title does not mean the male variant, but stands for the gender-neutral designation of the profession. We welcome people of any gender, origin, sexual orientation and religion.

Holiday Inn Barcelona - Sant Cugat

Carrer del Danubi 24 | Sant Cugat Del Valles
Fortunato Vullo
www.novum-hospitality.com
Back

apply now & benefit from employee rates