Job Description

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.




Maintains thorough knowledge of all ImageTrac mechanical and electronic functions



Provides effective, timely and competent technical support assistance to customers

Arrives at customer sites within the contracted response times

Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)

Strives to ensure the highest level of customer satisfaction is maintained at all times

Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software

Properly follows the call flow for all incident activity

Ensures that RMA parts are returned in a timely manner and according to current procedures

Properly tests all work performed to make sure it meets the quality expected of IBML

Meets all scheduled deadlines

Be available for dispatches during and after normal business hours as dictated by current contracts

Analyze customer operational processes for possible opportunities for IBML software sales or services

Maintain a working knowledge of PCs that are associated with all generations of ibml equipment

You may be required to submit to criminal/background checks for governmental customer services.


Preferred Skills, Qualifications and Education Requirements


Associates level degree in electronics and/or mechanical engineering or equivalent work experience



Minimum 5 years of experience in field service and a have good credit rating and valid driver's license. A+ Certification is preferred



* Excellent working knowledge of PCs and in servicing electromechanical paper handling devices such as scanners, sorters and copiers.